Accra presents a growing job market, with opportunities in various sectors. The capital city of Ghana shows a need for skilled workers in areas like construction, logistics, and agriculture. These sectors contribute significantly to the economy, with ongoing projects and expansions creating numerous entry-level and specialist roles.What Jobs are available in Accra?
Showing 55 jobs in Accra
Business Enablement Associate, BDB (BD Biosciences)
Osu
BD (Becton, Dickinson and Company)
Posted 10 days ago
Job Viewed
Job Description
**Job Description Summary**
We have an exciting opportunity for a Business Enablement Associate to join our African BDB (BD Biosciences) team. The role could be based in Ghana OR in Johannesburg, South Africa.
**Job Description**
**We are the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**
BD is proud to be certified as a Top Employer 2025 in **South Africa** , reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Biosciences**
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
**About the role**
We are seeking a proactive Business Enablement Associate to support BD Biosciences' commercial team across Africa. You'll act as the key link between distributors, customers and internal teams, ensuring smooth day-to-day operations.
**Main responsibilities will include:**
+ Provide market intelligence, competitive analysis, and pricing data to support sales strategies.
+ Assist with completion of business tools for profitability assessment of commercial deals
+ Collaborate with cross-functional departments (Marketing, Finance, Operations, etc.) to align business objectives.
+ Conduct research on industry trends and emerging technologies to identify growth opportunities.
+ Supervise performance metrics and report progress to management.
+ Assist sales teams in developing and delivering revenue growth and profitability plans.
+ Fulfill the role of the key intermediary between distributors and customers, fostering effective communication and relationship management.
+ Coordinate and supervise business contracts, ensuring timely delivery and compliance.
+ Address customer inquiries, resolve issues, and provide post-sales support to enhance customer experience.
+ Lead administrative tasks including report preparation and general office support.
+ Handle official documentation such as shipping papers, contracts, and compliance records with accuracy and timeliness.
+ Support marketing initiatives including promotions, product demonstrations, and customer events.
+ Organize conferences and handle logistics including venues, accommodations, and transport.
+ Engage with internal teams (Sales, Marketing, Supply Chain, Legal, Finance, Ethics & Compliance) to uphold operational efficiency.
+ Arrange travel logistics including flights, visas, and transportation for business teams.
+ Handle customer inquiries, lead tracking, and custom order processes.
+ Provide translation support between English and French for business communications, literature, and training materials where applicable.
**About you**
+ Bachelor's degree or equivalent experience.
+ 3-5 years of experience in administration or sales & marketing support.
+ Strong English communication; French is a plus.
+ Excellent organizational, interpersonal & problem solving skills.
+ Analytical thinking and problem-solving abilities.
+ Skilled in coordinating meetings, events, and travel arrangements,.
+ Proactive, diligent, and able to multi-task.
+ Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
+ Self-motivated and focused.
**Click on apply if this sounds like you!**
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
**To learn more about BD visit:** ** Skills
Optional Skills
.
**Primary Work Location**
GHA Osu - Secant Tower
**Additional Locations**
ZAF Sandton
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
We have an exciting opportunity for a Business Enablement Associate to join our African BDB (BD Biosciences) team. The role could be based in Ghana OR in Johannesburg, South Africa.
**Job Description**
**We are the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**
BD is proud to be certified as a Top Employer 2025 in **South Africa** , reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Biosciences**
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
**About the role**
We are seeking a proactive Business Enablement Associate to support BD Biosciences' commercial team across Africa. You'll act as the key link between distributors, customers and internal teams, ensuring smooth day-to-day operations.
**Main responsibilities will include:**
+ Provide market intelligence, competitive analysis, and pricing data to support sales strategies.
+ Assist with completion of business tools for profitability assessment of commercial deals
+ Collaborate with cross-functional departments (Marketing, Finance, Operations, etc.) to align business objectives.
+ Conduct research on industry trends and emerging technologies to identify growth opportunities.
+ Supervise performance metrics and report progress to management.
+ Assist sales teams in developing and delivering revenue growth and profitability plans.
+ Fulfill the role of the key intermediary between distributors and customers, fostering effective communication and relationship management.
+ Coordinate and supervise business contracts, ensuring timely delivery and compliance.
+ Address customer inquiries, resolve issues, and provide post-sales support to enhance customer experience.
+ Lead administrative tasks including report preparation and general office support.
+ Handle official documentation such as shipping papers, contracts, and compliance records with accuracy and timeliness.
+ Support marketing initiatives including promotions, product demonstrations, and customer events.
+ Organize conferences and handle logistics including venues, accommodations, and transport.
+ Engage with internal teams (Sales, Marketing, Supply Chain, Legal, Finance, Ethics & Compliance) to uphold operational efficiency.
+ Arrange travel logistics including flights, visas, and transportation for business teams.
+ Handle customer inquiries, lead tracking, and custom order processes.
+ Provide translation support between English and French for business communications, literature, and training materials where applicable.
**About you**
+ Bachelor's degree or equivalent experience.
+ 3-5 years of experience in administration or sales & marketing support.
+ Strong English communication; French is a plus.
+ Excellent organizational, interpersonal & problem solving skills.
+ Analytical thinking and problem-solving abilities.
+ Skilled in coordinating meetings, events, and travel arrangements,.
+ Proactive, diligent, and able to multi-task.
+ Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
+ Self-motivated and focused.
**Click on apply if this sounds like you!**
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
**To learn more about BD visit:** ** Skills
Optional Skills
.
**Primary Work Location**
GHA Osu - Secant Tower
**Additional Locations**
ZAF Sandton
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Second Production Operator
Tema, Greater Accra
Cargill
Posted 2 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Second Production Operator
+ Executes activities of day-to-day operations of assigned area, following policies and procedures related to personnel safety and food safety.
+ Complies with corporate policies and procedures related to Environment, Health, and Safety (EHS) and Food Safety, Quality and Regulatory (FSQR).
+ Health & Safety: Enforces a culture of zero fatality, injury, and illness. Understand and adhere to all safety policies and procedures including equipment lockout-tag outs.
+ Environmental: Understands and proactively avoid environmental impact and potential risk to the businesses.
+ Food Safety: Directly monitors risks associated with products. Ensures GMP / HACCP requirements are met in all food processes. Understands food safety fundamentals and completes safety inspections and housekeeping audits.
+ Reports EHS and Food Safety incidents to Production Supervisors.
**Key Accountabilities**
+ Performs tasks by applying skills and knowledge of one or more products, processes, areas, or machines. Has thorough understanding of the process, workflow and works on assignments where judgment is required to resolve problems and make recommendations.
+ Performs general maintenance tasks to troubleshoot, repair and/or modify process equipment, structures, processes, and assists in the installation, calibration, and startup of new equipment.
+ Feed materials into machine, operate and monitor short-cycle machine operation with frequent guidance and make adjustments to ensure expected production outcomes, quantity, and quality fulfil product / customer specifications and requirements.
+ Maintain accurate production and quality records both manually and electronically, ensuring all operator activities are properly documented and recorded in accordance with established procedures.
+ Unload and prepare finished products for movement, ensuring all relevant product information is accurately captured and updated in the appropriate systems to support inventory control and traceability.
+ Other duties as assigned
+ Basic technical and specialized skill may be used to accomplish tasks.
**Qualifications**
**Minimum Qualifications**
+ Higher National Diploma/Degree in engineering and science programmes.
+ 2 years+ work experience in a food manufacturing company.
The Second Production Operator
+ Executes activities of day-to-day operations of assigned area, following policies and procedures related to personnel safety and food safety.
+ Complies with corporate policies and procedures related to Environment, Health, and Safety (EHS) and Food Safety, Quality and Regulatory (FSQR).
+ Health & Safety: Enforces a culture of zero fatality, injury, and illness. Understand and adhere to all safety policies and procedures including equipment lockout-tag outs.
+ Environmental: Understands and proactively avoid environmental impact and potential risk to the businesses.
+ Food Safety: Directly monitors risks associated with products. Ensures GMP / HACCP requirements are met in all food processes. Understands food safety fundamentals and completes safety inspections and housekeeping audits.
+ Reports EHS and Food Safety incidents to Production Supervisors.
**Key Accountabilities**
+ Performs tasks by applying skills and knowledge of one or more products, processes, areas, or machines. Has thorough understanding of the process, workflow and works on assignments where judgment is required to resolve problems and make recommendations.
+ Performs general maintenance tasks to troubleshoot, repair and/or modify process equipment, structures, processes, and assists in the installation, calibration, and startup of new equipment.
+ Feed materials into machine, operate and monitor short-cycle machine operation with frequent guidance and make adjustments to ensure expected production outcomes, quantity, and quality fulfil product / customer specifications and requirements.
+ Maintain accurate production and quality records both manually and electronically, ensuring all operator activities are properly documented and recorded in accordance with established procedures.
+ Unload and prepare finished products for movement, ensuring all relevant product information is accurately captured and updated in the appropriate systems to support inventory control and traceability.
+ Other duties as assigned
+ Basic technical and specialized skill may be used to accomplish tasks.
**Qualifications**
**Minimum Qualifications**
+ Higher National Diploma/Degree in engineering and science programmes.
+ 2 years+ work experience in a food manufacturing company.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Student Researcher, 2026
Accra, Greater Accra
Google
Posted today
Job Viewed
Job Description
Student Researcher, 2026
_corporate_fare_ Google _place_ Zürich, Switzerland; Berlin, Germany; +7 more; +6 more _bar_chart_ Intern & Apprentice
_info_outline_
X
Please complete your application before February 26, 2026. We encourage you to apply as early as possible as we review applications on a rolling basis. Please refrain from applying more than once. A single application is sufficient.
To start the application process, you will need an updated CV or resume and a current unofficial or official transcript in English. Click on the "Apply" button on this page and provide the required materials in the appropriate sections (PDFs preferred):
1. In the "Resume Section:" attach an updated CV or resume
2. In the "Education Section:" attach a current or recent unofficial or official transcript in English.
Under "Degree Status," select "Now attending" to upload a transcript.
For France Applicants Only:
Google welcomes people with disabilities.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Zürich, Switzerland; Berlin, Germany; Munich, Germany; Grenoble, France; Paris, France; Accra, Ghana; Nairobi, Kenya; London, UK** .
**Minimum qualifications:**
+ Currently pursuing a Bachelor's, Master's, or PhD degree in Computer Science, Linguistics, Statistics, Biostatistics, Applied Mathematics, Operations Research, Economics, or Natural Sciences, or equivalent practical experience.
+ Experience in one area of computer science (e.g., Natural Language Understanding, Human Computer Interactions, Generative Media, Computer Vision, Machine Learning, Deep Learning, Algorithmic Foundations of Optimization, Quantum Information Science, Data Science, Software Engineering, or similar areas).
**Preferred qualifications:**
+ Currently enrolled in a full-time degree program in EMEA and returning to the program after completion of the internship.
+ Experience as a researcher, including internships, full-time, or at a lab.
+ Experience contributing to research communities or efforts, including publishing papers in major conferences or journals.
+ Experience with one or more general purpose programming languages (e.g., C/C++, Java, MATLAB, Go, Python, etc.).
**About the job**
The Student Researcher Program fosters academic collaborations by hiring students onto research projects aligned to company priorities in scientific advancement. The program offers placements on teams across Google, for research, engineering, and science roles. As a Student Researcher, you will have the opportunity to participate in research projects focused on developing solutions for real-world, large-scale problems.
Student Researcher projects are exploratory and direct experiences that drive scientific advancement across a multitude of research areas. Students will work collaboratively on projects that explore innovative research challenges and support the creation of breakthrough technologies.
The program is open to students enrolled in a Bachelor's, Master's, or PhD program. Projects vary in duration and location based on team and student requirements. It is required that you are located in one of the specific country locations identified for this role for the full duration of the engagement. When you apply, you will be considered for Student Researcher positions across all of Google's research teams, including Google DeepMind, Google Research, Google Cloud and more. This allows us to find the right project match for your skills and interests.
Researchers across Google are working to advance the computing and build the next generation of intelligent systems for all Google products. To achieve this, we invest in foundational research and work on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Whether we're shaping the future of sustainability, optimizing algorithms, or pioneering AI systems, our teams strive to continuously progress science, advance society, and improve the lives of billions of people.
Google Research is building the next generation of intelligent systems for all Google products. To achieve this, we're working on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Google Research teams collaborate closely with other teams across Google, maintaining the flexibility and versatility required to adapt new projects and foci that meet the demands of the world's fast-paced business needs.
**Responsibilities**
+ Participate in research to develop solutions for real-world, large-scale problems.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
_corporate_fare_ Google _place_ Zürich, Switzerland; Berlin, Germany; +7 more; +6 more _bar_chart_ Intern & Apprentice
_info_outline_
X
Please complete your application before February 26, 2026. We encourage you to apply as early as possible as we review applications on a rolling basis. Please refrain from applying more than once. A single application is sufficient.
To start the application process, you will need an updated CV or resume and a current unofficial or official transcript in English. Click on the "Apply" button on this page and provide the required materials in the appropriate sections (PDFs preferred):
1. In the "Resume Section:" attach an updated CV or resume
2. In the "Education Section:" attach a current or recent unofficial or official transcript in English.
Under "Degree Status," select "Now attending" to upload a transcript.
For France Applicants Only:
Google welcomes people with disabilities.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Zürich, Switzerland; Berlin, Germany; Munich, Germany; Grenoble, France; Paris, France; Accra, Ghana; Nairobi, Kenya; London, UK** .
**Minimum qualifications:**
+ Currently pursuing a Bachelor's, Master's, or PhD degree in Computer Science, Linguistics, Statistics, Biostatistics, Applied Mathematics, Operations Research, Economics, or Natural Sciences, or equivalent practical experience.
+ Experience in one area of computer science (e.g., Natural Language Understanding, Human Computer Interactions, Generative Media, Computer Vision, Machine Learning, Deep Learning, Algorithmic Foundations of Optimization, Quantum Information Science, Data Science, Software Engineering, or similar areas).
**Preferred qualifications:**
+ Currently enrolled in a full-time degree program in EMEA and returning to the program after completion of the internship.
+ Experience as a researcher, including internships, full-time, or at a lab.
+ Experience contributing to research communities or efforts, including publishing papers in major conferences or journals.
+ Experience with one or more general purpose programming languages (e.g., C/C++, Java, MATLAB, Go, Python, etc.).
**About the job**
The Student Researcher Program fosters academic collaborations by hiring students onto research projects aligned to company priorities in scientific advancement. The program offers placements on teams across Google, for research, engineering, and science roles. As a Student Researcher, you will have the opportunity to participate in research projects focused on developing solutions for real-world, large-scale problems.
Student Researcher projects are exploratory and direct experiences that drive scientific advancement across a multitude of research areas. Students will work collaboratively on projects that explore innovative research challenges and support the creation of breakthrough technologies.
The program is open to students enrolled in a Bachelor's, Master's, or PhD program. Projects vary in duration and location based on team and student requirements. It is required that you are located in one of the specific country locations identified for this role for the full duration of the engagement. When you apply, you will be considered for Student Researcher positions across all of Google's research teams, including Google DeepMind, Google Research, Google Cloud and more. This allows us to find the right project match for your skills and interests.
Researchers across Google are working to advance the computing and build the next generation of intelligent systems for all Google products. To achieve this, we invest in foundational research and work on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Whether we're shaping the future of sustainability, optimizing algorithms, or pioneering AI systems, our teams strive to continuously progress science, advance society, and improve the lives of billions of people.
Google Research is building the next generation of intelligent systems for all Google products. To achieve this, we're working on projects that utilize the latest computer science techniques developed by skilled software developers and research scientists. Google Research teams collaborate closely with other teams across Google, maintaining the flexibility and versatility required to adapt new projects and foci that meet the demands of the world's fast-paced business needs.
**Responsibilities**
+ Participate in research to develop solutions for real-world, large-scale problems.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Content Moderator
Accra, Greater Accra
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Content Moderator
Job Description
As an Advisor I, Content Moderator with English, you will play a key role in safeguarding the user experience on a leading global digital platform. Your primary responsibility will be to review and moderate content across multiple formats (text, image, video, ads) to ensure it aligns with community standards and platform policies.
You will act as a guardian of digital trust, ensuring that user-generated content complies with legal, ethical, and platform-specific guidelines, while fostering a safe and respectful online environment.
**Essential Functions/Core** **Responsibilities**
+ Monitor and review user-generated content (UGC) to ensure it adheres to platform policies.
+ Make content moderation decisions quickly and accurately based on established guidelines.
+ Respond appropriately to flagged or reported content across various categories.
+ Maintain objectivity and consistency while handling sensitive or graphic material.
+ Escalate complex or ambiguous cases to senior moderators or policy experts.
+ Provide feedback on policy gaps and emerging trends for continuous improvement.
+ Collaborate with team leaders, support teams, and policy managers to maintain moderation quality.
+ Ensure compliance with confidentiality, data security, and ethical standards.
+ Adhere to assigned schedules, including rotational shifts and time-sensitive performance targets.
**Candidate Profile**
**Education:**
+ Bachelor's degree minimum (any field) with a strong academic record.
**Experience:**
+ Entry-level acceptable; must demonstrate learning agility and personal initiative.
+ Previous experience in content moderation, trust & safety, or customer service is an advantage.
**Language:**
+ Excellent command of English language; capable of writing clear, error-free reports or content feedback.
+ English proficiency - minimum B2 level.
**Technical Skills:**
+ Able to fact-check and retrieve credible information quickly using search engines and authoritative sites
+ Basic computer literacy and ability to learn new tools quickly.
+ Good typing speed and proficiency with MS Office tools.
**Soft Skills:**
+ High attention to detail and strong analytical thinking.
+ Emotional resilience to review sensitive content with professionalism.
+ Strong sense of teamwork and adaptability in a dynamic environment.
+ Ability to apply policy consistently and remain objective under pressure.
**Additional Qualities:**
+ Interest in digital safety, online communities, and responsible content.
+ Ability to articulate complex content issues clearly and concisely.
+ A positive and ethical approach to platform integrity.
**Availability:**
+ Willingness to work rotational shifts, including evenings, weekends, and holidays.
**Ready to Join Us?**
If you meet these requirements and want to help shape a safer digital space, don't miss this opportunity! Click **Apply** and start your journey with us today.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Content Moderator
Job Description
As an Advisor I, Content Moderator with English, you will play a key role in safeguarding the user experience on a leading global digital platform. Your primary responsibility will be to review and moderate content across multiple formats (text, image, video, ads) to ensure it aligns with community standards and platform policies.
You will act as a guardian of digital trust, ensuring that user-generated content complies with legal, ethical, and platform-specific guidelines, while fostering a safe and respectful online environment.
**Essential Functions/Core** **Responsibilities**
+ Monitor and review user-generated content (UGC) to ensure it adheres to platform policies.
+ Make content moderation decisions quickly and accurately based on established guidelines.
+ Respond appropriately to flagged or reported content across various categories.
+ Maintain objectivity and consistency while handling sensitive or graphic material.
+ Escalate complex or ambiguous cases to senior moderators or policy experts.
+ Provide feedback on policy gaps and emerging trends for continuous improvement.
+ Collaborate with team leaders, support teams, and policy managers to maintain moderation quality.
+ Ensure compliance with confidentiality, data security, and ethical standards.
+ Adhere to assigned schedules, including rotational shifts and time-sensitive performance targets.
**Candidate Profile**
**Education:**
+ Bachelor's degree minimum (any field) with a strong academic record.
**Experience:**
+ Entry-level acceptable; must demonstrate learning agility and personal initiative.
+ Previous experience in content moderation, trust & safety, or customer service is an advantage.
**Language:**
+ Excellent command of English language; capable of writing clear, error-free reports or content feedback.
+ English proficiency - minimum B2 level.
**Technical Skills:**
+ Able to fact-check and retrieve credible information quickly using search engines and authoritative sites
+ Basic computer literacy and ability to learn new tools quickly.
+ Good typing speed and proficiency with MS Office tools.
**Soft Skills:**
+ High attention to detail and strong analytical thinking.
+ Emotional resilience to review sensitive content with professionalism.
+ Strong sense of teamwork and adaptability in a dynamic environment.
+ Ability to apply policy consistently and remain objective under pressure.
**Additional Qualities:**
+ Interest in digital safety, online communities, and responsible content.
+ Ability to articulate complex content issues clearly and concisely.
+ A positive and ethical approach to platform integrity.
**Availability:**
+ Willingness to work rotational shifts, including evenings, weekends, and holidays.
**Ready to Join Us?**
If you meet these requirements and want to help shape a safer digital space, don't miss this opportunity! Click **Apply** and start your journey with us today.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor - Sales
Accra, Greater Accra
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Sales
Job Description
We are looking for a Gamechanger (Sales through Service) for our leading sports brand, where we strive to inspire athletes and sports enthusiasts alike. The ideal candidate will manage inbound inquiries across various channels-including phone, email, live chat, and instant messaging-ensuring customer satisfaction while identifying opportunities to drive sales through our high-quality sports and fashion products. A passion for both sports and fashion is essential to connect authentically with our customers.
**Essential Functions/Core Responsibilities**
+ Provide exceptional customer service by addressing inquiries across multiple platforms (phone, email, chat, and instant messaging) while embodying our brand's passion for sports and fashion.
+ Build rapport with sports and fashion enthusiasts by actively listening to their needs and providing tailored solutions while recognizing buying signals.
+ Utilize a sales mindset to recommend the best products and services that boost athletic performance and match customer needs.
+ Accurately record customer interactions and maintain detailed records in the customer service database to support a personalized customer experience.
+ Collaborate with team leads to identify and implement process improvements that enhance customer experiences and sales outcomes.
+ Continuously engage in self-development through training opportunities related to product knowledge and sales techniques in the sports and fashion sectors.
**Candidate Profile**
**Required** **Qualifications**
+ Graduate or Undergraduate degree (any discipline).
+ Minimum of 1-2 years of experience in a customer service or sales role, preferably within a retail or sports industry environment.
+ Strong verbal and written communication skills in English are mandatory at a B2 level, with proficiency at a C1 level required for any additional language relevant to the role.
+ A genuine love for sports and fashion! We want someone who gets excited about the latest trends and can chat with customers about all things athletic gear and stylish apparel.
**Skills &** **Competencies**
+ Excellent analytical and problem-solving skills, with an eye for identifying sales opportunities within the sports market.
+ Ability to multitask and excel in a fast-paced environment driven by dynamic sales cycles.
+ Strong customer service orientation, empathy, and the ability to respond to customer needs while leveraging buying signals.
+ Passion for sports and fashion, with knowledge of current trends in both industries being highly desirable.
**Personal** **Attributes**
+ Resilience and adaptability in a fast-paced, high-energy environment.
+ Team player with strong interpersonal skills and a cooperative spirit.
+ High attention to detail, with the ability to work under pressure while meeting deadlines.
**Availability:**
Willingness to work rotational shifts, including evenings, weekends, and holidays.
**Ready to Join Us?**
If this feels like the perfect move in your career, we'd love to hear from you. Apply today and find out why more than 440,000 game-changers around the world call Concentrix their employer of choice.
Click on the button below to apply directly
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Sales
Job Description
We are looking for a Gamechanger (Sales through Service) for our leading sports brand, where we strive to inspire athletes and sports enthusiasts alike. The ideal candidate will manage inbound inquiries across various channels-including phone, email, live chat, and instant messaging-ensuring customer satisfaction while identifying opportunities to drive sales through our high-quality sports and fashion products. A passion for both sports and fashion is essential to connect authentically with our customers.
**Essential Functions/Core Responsibilities**
+ Provide exceptional customer service by addressing inquiries across multiple platforms (phone, email, chat, and instant messaging) while embodying our brand's passion for sports and fashion.
+ Build rapport with sports and fashion enthusiasts by actively listening to their needs and providing tailored solutions while recognizing buying signals.
+ Utilize a sales mindset to recommend the best products and services that boost athletic performance and match customer needs.
+ Accurately record customer interactions and maintain detailed records in the customer service database to support a personalized customer experience.
+ Collaborate with team leads to identify and implement process improvements that enhance customer experiences and sales outcomes.
+ Continuously engage in self-development through training opportunities related to product knowledge and sales techniques in the sports and fashion sectors.
**Candidate Profile**
**Required** **Qualifications**
+ Graduate or Undergraduate degree (any discipline).
+ Minimum of 1-2 years of experience in a customer service or sales role, preferably within a retail or sports industry environment.
+ Strong verbal and written communication skills in English are mandatory at a B2 level, with proficiency at a C1 level required for any additional language relevant to the role.
+ A genuine love for sports and fashion! We want someone who gets excited about the latest trends and can chat with customers about all things athletic gear and stylish apparel.
**Skills &** **Competencies**
+ Excellent analytical and problem-solving skills, with an eye for identifying sales opportunities within the sports market.
+ Ability to multitask and excel in a fast-paced environment driven by dynamic sales cycles.
+ Strong customer service orientation, empathy, and the ability to respond to customer needs while leveraging buying signals.
+ Passion for sports and fashion, with knowledge of current trends in both industries being highly desirable.
**Personal** **Attributes**
+ Resilience and adaptability in a fast-paced, high-energy environment.
+ Team player with strong interpersonal skills and a cooperative spirit.
+ High attention to detail, with the ability to work under pressure while meeting deadlines.
**Availability:**
Willingness to work rotational shifts, including evenings, weekends, and holidays.
**Ready to Join Us?**
If this feels like the perfect move in your career, we'd love to hear from you. Apply today and find out why more than 440,000 game-changers around the world call Concentrix their employer of choice.
Click on the button below to apply directly
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Chief Engineer - Hilton Accra Cantonment
Accra, Greater Accra
Hilton
Posted 24 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Chief Engineer is responsible for all aspects of property maintenance, including the management of property operating maintenance, hotel's physical infrastructure, energy costs, operational efficiencies, team member and guest safety.
**What will I be doing?**
As Chief Engineer, you will be required to perform the following responsibilities aligned with Hilton's operational and strategic priorities.
**Ideation & Strategic Planning Activities (40%)**
·Develop a rolling preventive maintenance program and Room Care program to enhance asset longevity and guest satisfaction.
·Prepare annual engineering budgets and strategic capital improvement plans, including ROI evaluations for Capex and Opex proposals.
·Create long-term sustainability and utility reduction strategies aligned with Hilton's Travel with Purpose (sustainability) goals.
·Interpret building performance data to identify improvement opportunities and innovation in energy and maintenance practices.
·Ensure compliance with Hilton brand standards and local legal regulations by anticipating future requirements and risks.
·Contribute to asset lifecycle planning, technical due diligence, and feasibility studies for engineering-led projects.
**Designing & Organizing Activities (30%)**
·Design efficient engineering workflows, asset registers, and maintenance schedules (daily, weekly, monthly, and annual).
·Plan and supervise engineering input into renovations and upgrades, ensuring specifications meet operational and brand expectations.
·Schedule team shifts, contractor work, and procurement cycles for seamless coordination and minimum guest disruption.
·Implement change initiatives and design standard operating procedures (SOPs) to ensure continuous improvement.
·Monitor and model plant operations and utilities to identify design changes that enhance performance.
**Implementing & Directing Activities (20%)**
·Lead project execution phases, ensuring implementation of maintenance, upgrades, and sustainability initiatives.
·Coordinate effectively with contractors and internal stakeholders to ensure timely and cost-effective delivery.
·Drive team performance through KPI monitoring, shift execution oversight, and in-the-moment decision-making.
·Resolve breakdowns and emergency repairs efficiently, ensuring minimal operational disruption.
·Maintain safety, compliance, and service delivery during implementation of new technologies or equipment.
**Operating & Controlling Activities (10%)**
·Operate a safe and efficient engineering function through real-time monitoring and control of utilities and plant performance.
·Track departmental KPIs, guest performance scores, utility consumption, and equipment performance using internal systems.
·Maintain an accurate inventory of tools, spare parts, and equipment, ensuring availability for timely repairs and minimizing operational downtime.
·Support daily operations through supervision of critical systems and scheduled maintenance execution.
·Maintain detailed maintenance logs and records to support operational transparency, compliance, and data-driven decision-making.
·Validate work quality, approve invoices, and manage testing and compliance records.
·Submit Hilton sustainability programme reporting and compliance audits on schedule.
·Maintain team development through daily coaching, observations, and performance support.
**ADDITIONAL SUPPORT**
In addition to your key responsibilities, this position may also involve performing various supportive tasks. The allocation of time for each task will be determined by the hotel manager based on the company's specific needs.
·Ensure compliance with security and safety regulations, and local law procedures.
·Train hotel team members on maintenance management procedures and standards as needed.
·Train team members according to RISK manual standards.
·Monitor and correct team members' appearance and conduct.
·Identify and address training needs for the Engineering team.
·Maintain all maintenance management systems, including BMS, Metering, guest services, and activity management systems.
·Support projects involving outside contractors, including drawing up specifications and assessing quotations.
·Advise the General Manager and Area Director of Engineering on refurbishment and rebuilding.
·Maintain an appropriate supply of materials and equipment for daily operations and maintenance.
·Organize and manage administrative and filing systems for timely handling of correspondence, reports, and requisitions.
·Maintain an organized system for inventory, maintenance, and storage of tools, products, materials, and equipment.
·Serve as the hotel Health and Safety Officer.
·Participate in system development projects and quality enhancement pilots.
·Engage in Regional Specialist Team meetings, conference calls, and initiatives.
**WHO ARE WE LOOKING FOR?**
We are looking for an inspirational leader who is technically proficient in mechanical, electrical, and plumbing (MEP) systems, preventive maintenance, energy management, and compliance with safety regulations, with at least 5 years' experience in a similar role and an internationally recognized degree or diploma. Experience in engineering management within the hospitality industry would be an advantage.
**LICENSES OR CERTIFICATES**
The ideal candidate will hold a recognized trade certification relevant to mechanical, electrical, or plumbing disciplines. Registration with a relevant regulatory engineering or trade authority is considered a strong advantage. Candidates must also have the ability to obtain any government-required licenses or certifications necessary for the role. Additionally, CPR certification and/or First Aid training is preferred.
**WORKING HOURS**
This position is full-time and will require working weekend and/or evening shifts
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Chief Engineer - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0C004_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Chief Engineer is responsible for all aspects of property maintenance, including the management of property operating maintenance, hotel's physical infrastructure, energy costs, operational efficiencies, team member and guest safety.
**What will I be doing?**
As Chief Engineer, you will be required to perform the following responsibilities aligned with Hilton's operational and strategic priorities.
**Ideation & Strategic Planning Activities (40%)**
·Develop a rolling preventive maintenance program and Room Care program to enhance asset longevity and guest satisfaction.
·Prepare annual engineering budgets and strategic capital improvement plans, including ROI evaluations for Capex and Opex proposals.
·Create long-term sustainability and utility reduction strategies aligned with Hilton's Travel with Purpose (sustainability) goals.
·Interpret building performance data to identify improvement opportunities and innovation in energy and maintenance practices.
·Ensure compliance with Hilton brand standards and local legal regulations by anticipating future requirements and risks.
·Contribute to asset lifecycle planning, technical due diligence, and feasibility studies for engineering-led projects.
**Designing & Organizing Activities (30%)**
·Design efficient engineering workflows, asset registers, and maintenance schedules (daily, weekly, monthly, and annual).
·Plan and supervise engineering input into renovations and upgrades, ensuring specifications meet operational and brand expectations.
·Schedule team shifts, contractor work, and procurement cycles for seamless coordination and minimum guest disruption.
·Implement change initiatives and design standard operating procedures (SOPs) to ensure continuous improvement.
·Monitor and model plant operations and utilities to identify design changes that enhance performance.
**Implementing & Directing Activities (20%)**
·Lead project execution phases, ensuring implementation of maintenance, upgrades, and sustainability initiatives.
·Coordinate effectively with contractors and internal stakeholders to ensure timely and cost-effective delivery.
·Drive team performance through KPI monitoring, shift execution oversight, and in-the-moment decision-making.
·Resolve breakdowns and emergency repairs efficiently, ensuring minimal operational disruption.
·Maintain safety, compliance, and service delivery during implementation of new technologies or equipment.
**Operating & Controlling Activities (10%)**
·Operate a safe and efficient engineering function through real-time monitoring and control of utilities and plant performance.
·Track departmental KPIs, guest performance scores, utility consumption, and equipment performance using internal systems.
·Maintain an accurate inventory of tools, spare parts, and equipment, ensuring availability for timely repairs and minimizing operational downtime.
·Support daily operations through supervision of critical systems and scheduled maintenance execution.
·Maintain detailed maintenance logs and records to support operational transparency, compliance, and data-driven decision-making.
·Validate work quality, approve invoices, and manage testing and compliance records.
·Submit Hilton sustainability programme reporting and compliance audits on schedule.
·Maintain team development through daily coaching, observations, and performance support.
**ADDITIONAL SUPPORT**
In addition to your key responsibilities, this position may also involve performing various supportive tasks. The allocation of time for each task will be determined by the hotel manager based on the company's specific needs.
·Ensure compliance with security and safety regulations, and local law procedures.
·Train hotel team members on maintenance management procedures and standards as needed.
·Train team members according to RISK manual standards.
·Monitor and correct team members' appearance and conduct.
·Identify and address training needs for the Engineering team.
·Maintain all maintenance management systems, including BMS, Metering, guest services, and activity management systems.
·Support projects involving outside contractors, including drawing up specifications and assessing quotations.
·Advise the General Manager and Area Director of Engineering on refurbishment and rebuilding.
·Maintain an appropriate supply of materials and equipment for daily operations and maintenance.
·Organize and manage administrative and filing systems for timely handling of correspondence, reports, and requisitions.
·Maintain an organized system for inventory, maintenance, and storage of tools, products, materials, and equipment.
·Serve as the hotel Health and Safety Officer.
·Participate in system development projects and quality enhancement pilots.
·Engage in Regional Specialist Team meetings, conference calls, and initiatives.
**WHO ARE WE LOOKING FOR?**
We are looking for an inspirational leader who is technically proficient in mechanical, electrical, and plumbing (MEP) systems, preventive maintenance, energy management, and compliance with safety regulations, with at least 5 years' experience in a similar role and an internationally recognized degree or diploma. Experience in engineering management within the hospitality industry would be an advantage.
**LICENSES OR CERTIFICATES**
The ideal candidate will hold a recognized trade certification relevant to mechanical, electrical, or plumbing disciplines. Registration with a relevant regulatory engineering or trade authority is considered a strong advantage. Candidates must also have the ability to obtain any government-required licenses or certifications necessary for the role. Additionally, CPR certification and/or First Aid training is preferred.
**WORKING HOURS**
This position is full-time and will require working weekend and/or evening shifts
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Chief Engineer - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0C004_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Country Manager - Ghana
Accra, Greater Accra
NCR Atleos
Posted 1 day ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Role Summary:**
The Country Manager for Ghana will be responsible for leading NCR Atleos Banking's commercial strategy in Ghana, with accountability for sales performance, customer relationships, regulatory engagement, and operational execution. This role will drive strategic growth initiatives, manage P&L, and ensure alignment with global sales objectives. The Country Manager will serve as the face of the business in Ghana, representing NCR Atleos to financial institutions, government bodies, and internal stakeholders.
**Key Responsibilities:**
**Sales & Business Development**
+ Lead the Ghana sales and relationship management teams to drive new business, renewals, and customer satisfaction.
+ Develop and execute country-specific sales strategies aligned with regional and global goals.
+ Maximize wallet share and revenue growth across financial institutions and strategic accounts.
+ Maintain a robust and accurate sales pipeline, ensuring timely forecasting and reporting.
**P&L and Financial Management**
+ Own and manage the customer commercial P&Ls, ensuring sustainable profitability and cost control.
+ Develop annual operating plans, budgets, and performance targets.
+ Monitor financial performance and implement corrective actions as needed.
**Customer & Stakeholder Engagement**
+ Build and maintain strong relationships with key financial institutions, including C-suite stakeholders.
+ Lead strategic negotiations and oversee execution of commercial agreements.
+ Represent NCR Atleos in industry forums, customer events, and regulatory engagements.
**Regulatory & Compliance Oversight**
+ Engage with government and regulatory authorities to ensure compliance with local laws and industry standards.
+ Ensure all business activities adhere to company policies and governance frameworks.
**Team Leadership & Talent Development**
+ Collaborating with a high-performing local team, including recruitment, goal setting, coaching, and performance reviews.
+ Foster a culture of accountability, innovation, and customer-centricity.
**Market Intelligence & Strategy**
+ Maintain a deep understanding of the Banking industry in Ghana, including competitor activity and market trends.
+ Provide insights and recommendations to regional leadership to inform strategic decisions.
+ Lead recurring business reviews with regional and global stakeholders.
**Operational Excellence**
+ Ensure efficient execution of sales operations, customer onboarding, and service delivery.
+ Develop and analyse performance dashboards, including financial statements, sales reports, and operational KPIs.
**Supervisory Responsibilities:**
+ Direct oversight of financial institution sales and relationship management functions in Ghana.
+ Leadership of cross-functional collaboration with Corporate, Marketing, and Product teams.
**Qualifications & Experience:**
+ Minimum of 10 years' experience in the financial services or banking sector, with a strong background in business leadership, sales growth, and customer engagement.
+ Experience in the Banking ATM or payments industry is highly preferred.
+ Proven track record of managing P&L and delivering sustained business growth.
+ Bachelor's degree in Business, Finance, or a related field (Master's degree is a plus).
+ Strong strategic and operational thinking capabilities.
+ Excellent interpersonal and communication skills, including experience presenting to senior stakeholders.
+ Ability to manage complex, multi-functional sales cycles and partner effectively with global teams.
+ Demonstrated experience in leading and developing high-performing teams.
**Why NCR Atleos:**
+ # 1 largest ATM deployer in the world
+ # 1 largest independent ATM network
+ # 1 in multi-vendor ATM software
+ # 1 provider of assisted self-service terminals
+ Top 10 provider of banking software & SaaS
**What NCR Atleos can offer you:**
+ The unique opportunity to work with industry-leading ATM expertise.
+ Competitive executive compensation package and bonus structure.
+ Free LinkedIn Trainings & Development Programs.
+ Excellent Career Progression.
+ Competitive refer a friend scheme.
+ Confidential wellbeing and counselling support.
+ Subsidised gym membership.
+ Excellent Incentive Plans
+ Annual Leaves
+ Opportunities for professional growth and advancement.
+ Diverse backgrounds to learn from and work with.
+ An open-minded culture with innovative, Collaborative autonomous teams.
+ Business Resource Groups to help you feel connected, valued and seen (Black Professionals Forum @ NCR Atleos, Disability Alliance @ NCR Atleos, Tech Community @ NCR Atleos, Women in Networking @ NCR Atleos, and more).
+ A clear set ofcompany values ( that guide everything we do: Accountability, Collaboration and Innovation.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Role Summary:**
The Country Manager for Ghana will be responsible for leading NCR Atleos Banking's commercial strategy in Ghana, with accountability for sales performance, customer relationships, regulatory engagement, and operational execution. This role will drive strategic growth initiatives, manage P&L, and ensure alignment with global sales objectives. The Country Manager will serve as the face of the business in Ghana, representing NCR Atleos to financial institutions, government bodies, and internal stakeholders.
**Key Responsibilities:**
**Sales & Business Development**
+ Lead the Ghana sales and relationship management teams to drive new business, renewals, and customer satisfaction.
+ Develop and execute country-specific sales strategies aligned with regional and global goals.
+ Maximize wallet share and revenue growth across financial institutions and strategic accounts.
+ Maintain a robust and accurate sales pipeline, ensuring timely forecasting and reporting.
**P&L and Financial Management**
+ Own and manage the customer commercial P&Ls, ensuring sustainable profitability and cost control.
+ Develop annual operating plans, budgets, and performance targets.
+ Monitor financial performance and implement corrective actions as needed.
**Customer & Stakeholder Engagement**
+ Build and maintain strong relationships with key financial institutions, including C-suite stakeholders.
+ Lead strategic negotiations and oversee execution of commercial agreements.
+ Represent NCR Atleos in industry forums, customer events, and regulatory engagements.
**Regulatory & Compliance Oversight**
+ Engage with government and regulatory authorities to ensure compliance with local laws and industry standards.
+ Ensure all business activities adhere to company policies and governance frameworks.
**Team Leadership & Talent Development**
+ Collaborating with a high-performing local team, including recruitment, goal setting, coaching, and performance reviews.
+ Foster a culture of accountability, innovation, and customer-centricity.
**Market Intelligence & Strategy**
+ Maintain a deep understanding of the Banking industry in Ghana, including competitor activity and market trends.
+ Provide insights and recommendations to regional leadership to inform strategic decisions.
+ Lead recurring business reviews with regional and global stakeholders.
**Operational Excellence**
+ Ensure efficient execution of sales operations, customer onboarding, and service delivery.
+ Develop and analyse performance dashboards, including financial statements, sales reports, and operational KPIs.
**Supervisory Responsibilities:**
+ Direct oversight of financial institution sales and relationship management functions in Ghana.
+ Leadership of cross-functional collaboration with Corporate, Marketing, and Product teams.
**Qualifications & Experience:**
+ Minimum of 10 years' experience in the financial services or banking sector, with a strong background in business leadership, sales growth, and customer engagement.
+ Experience in the Banking ATM or payments industry is highly preferred.
+ Proven track record of managing P&L and delivering sustained business growth.
+ Bachelor's degree in Business, Finance, or a related field (Master's degree is a plus).
+ Strong strategic and operational thinking capabilities.
+ Excellent interpersonal and communication skills, including experience presenting to senior stakeholders.
+ Ability to manage complex, multi-functional sales cycles and partner effectively with global teams.
+ Demonstrated experience in leading and developing high-performing teams.
**Why NCR Atleos:**
+ # 1 largest ATM deployer in the world
+ # 1 largest independent ATM network
+ # 1 in multi-vendor ATM software
+ # 1 provider of assisted self-service terminals
+ Top 10 provider of banking software & SaaS
**What NCR Atleos can offer you:**
+ The unique opportunity to work with industry-leading ATM expertise.
+ Competitive executive compensation package and bonus structure.
+ Free LinkedIn Trainings & Development Programs.
+ Excellent Career Progression.
+ Competitive refer a friend scheme.
+ Confidential wellbeing and counselling support.
+ Subsidised gym membership.
+ Excellent Incentive Plans
+ Annual Leaves
+ Opportunities for professional growth and advancement.
+ Diverse backgrounds to learn from and work with.
+ An open-minded culture with innovative, Collaborative autonomous teams.
+ Business Resource Groups to help you feel connected, valued and seen (Black Professionals Forum @ NCR Atleos, Disability Alliance @ NCR Atleos, Tech Community @ NCR Atleos, Women in Networking @ NCR Atleos, and more).
+ A clear set ofcompany values ( that guide everything we do: Accountability, Collaboration and Innovation.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest All Jobs in Accra !
6
Express Interest for Career Opportunities: Nestlé CWAR Demand & Supply Planning and Procurement
Accra, Greater Accra
Nestle
Posted 8 days ago
Job Viewed
Job Description
**Welcome to the Nestlé Talent Community for Supply Chain roles in Central and West Africa.**
Inspired by _The Nest Chapter - Career Conversations_ ?
If you're passionate about Supply Chain and envision your next career move at Nestlé, this is your chance to take the first step. By submitting your details and CV, you're joining our talent community - enabling our Talent Acquisition team to review your profile and match you to upcoming opportunities across our dynamic Supply Chain function.
This isn't an application for a specific vacancy - it's your way into our ecosystem.
When a role that suits your experience and aspirations opens up, we'll reach out.
Inspired by _The Nest Chapter - Career Conversations_ ?
If you're passionate about Supply Chain and envision your next career move at Nestlé, this is your chance to take the first step. By submitting your details and CV, you're joining our talent community - enabling our Talent Acquisition team to review your profile and match you to upcoming opportunities across our dynamic Supply Chain function.
This isn't an application for a specific vacancy - it's your way into our ecosystem.
When a role that suits your experience and aspirations opens up, we'll reach out.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Operations Manager
Accra, Greater Accra
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Due to incredible growth, we're searching for Leaders who are passionate in providing exceptional client & customer service to join our Operations Team at our Contact Centre office based in Accra City Centre!
To be successful in this job, you must be able to commit to full flexibility to work day and night shift hours, Monday to Sunday.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**_Concentrix is an equal opportunity employer_** **_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._**
This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
Do not miss this great job opportunity! Apply now!
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Due to incredible growth, we're searching for Leaders who are passionate in providing exceptional client & customer service to join our Operations Team at our Contact Centre office based in Accra City Centre!
To be successful in this job, you must be able to commit to full flexibility to work day and night shift hours, Monday to Sunday.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**_Concentrix is an equal opportunity employer_** **_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._**
This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
Do not miss this great job opportunity! Apply now!
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Quality Evaluator
Accra, Greater Accra
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
Quality Evaluator
Job Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
To be successful in this job, you must be able to commit to full flexibility to work a variety of shifts, Monday to Sunday
Due to incredible growth, we're searching for individuals, passionate in providing exceptional customer service, to join our experienced Quality team, at our brand new office based in Accra City Centre!
**What you'll be doing**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
+ Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
+ Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **What you'll need**
+ Associates Degree in related field from a four-year college or university with 2 years of experience preferred.
+ Strong attention to detail.
+ Self-starter, sense of urgency and works well under pressure.
+ Demonstrated ability to multi-task and meet timelines on deliverables.
+ Proficient in Microsoft Office.
+ Strong communication skills, both written and verbal
**This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.**
**Do not miss this great job opportunity! Apply now!**
**Concentrix is an equal opportunity employer**
**_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._**
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Quality Evaluator
Job Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
To be successful in this job, you must be able to commit to full flexibility to work a variety of shifts, Monday to Sunday
Due to incredible growth, we're searching for individuals, passionate in providing exceptional customer service, to join our experienced Quality team, at our brand new office based in Accra City Centre!
**What you'll be doing**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
+ Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
+ Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **What you'll need**
+ Associates Degree in related field from a four-year college or university with 2 years of experience preferred.
+ Strong attention to detail.
+ Self-starter, sense of urgency and works well under pressure.
+ Demonstrated ability to multi-task and meet timelines on deliverables.
+ Proficient in Microsoft Office.
+ Strong communication skills, both written and verbal
**This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.**
**Do not miss this great job opportunity! Apply now!**
**Concentrix is an equal opportunity employer**
**_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._**
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9