18 Human Resources jobs in Ghana

Order Taker/Room Service - Hilton Accra Cantonment

Accra, Greater Accra Hilton

Posted 4 days ago

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Job Description

As an Order Taker - Room Service, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
**What will I be doing?**
As an Order Taker - Room Service, you will be responsible for performing the following tasks to the highest standards:
+ Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
+ Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
+ Responds to all calls
+ Coordinate and control all office traffic
+ Present a positive, professional, and courteous image, to ensure guest satisfaction
+ Maintain the brand's high-quality standards
+ Ability to remain calm and perform all essential functions during emergency situations
+ Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found
**What are we looking for?**
An Order Taker - Room Service serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Prior customer service/administrative support or housekeeping experience required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Grade School education
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Order Taker/Room Service - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWOO_
**EOE/AA/Disabled/Veterans**
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Guest Service Agent - Hilton Accra Cantonment

Accra, Greater Accra Hilton

Posted 4 days ago

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Job Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWKQ_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Human Resources Coordinator - Hilton Accra Cantonment

Accra, Greater Accra Hilton

Posted 4 days ago

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Job Description

A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.
**What will I be doing?**
The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management
+ Maintain communication with departments involved in the assigned project/activity
+ Route incoming mail, faxes, and packages
+ Answer telephone and assist internal and external guests with requests
+ Writes correspondence on behalf of the department
+ Makes copies, send/distributes outgoing mail
+ Uses email system to deliver and accept emails
+ Greet internal and external customers when entering the department
+ Assist with a variety of requests
+ Maintains detailed filing system for department
+ Maintain office supplies for department
+ Report all unsafe conditions immediately
+ Attend all mandatory meetings
+ Follow and know emergency procedures as needed
+ Keep work area clean and organized
+ Maintain a good working relationship with other department, employees, and guess
**What are we looking for?**
A Human Resources coordinator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in or equivalent role
+ Positive attitude
+ Excellent communication and people skills
+ Committed to delivering a high level of customer service, both internally and externally
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own or in teams
+ Experience with MS Office applications and Outlook
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of hospitality
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Human Resources Coordinator - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWKK_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Accra, Greater Accra Concentrix

Posted 13 days ago

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Job Description

Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Maintain basic knowledge of client products and/or services
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
+ Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
*** **Education:**
+ High school diploma or higher; 3-6 months of relevant experience preferred.
**Language Skills:**
+ Strong verbal and written communication skills in English (minimum B2 level).
**Technical Skills:**
+ Proficient in navigating computer systems and common PC applications.
**Soft Skills:**
+ Courteous with a strong customer service mindset.
+ Reliable with a keen eye for detail.
+ Demonstrates patience and professionalism in customer interactions.
+ Strong ability to multitask and adapt quickly to changing priorities.
+ Tolerance for repetitive tasks in a high-volume environment.
+ Ability to work independently as well as collaboratively within a team
**Availability:**
+ Willingness to work on a rotational schedule, including evenings, weekends, and holidays.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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F&B Service Expert

Accra, Greater Accra Marriott

Posted 13 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Accra Marriott Hotel, Liberation Road, Airport City, Accra, Ghana, Ghana,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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