12 Supervisor jobs in Ghana

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Accra Marriott Hotel, Liberation Road, Airport City, Accra, Ghana, Ghana,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Accra Marriott Hotel, Liberation Road, Airport City, Accra, Ghana, Ghana,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Accra Marriott Hotel, Liberation Road, Airport City, Accra, Ghana, Ghana,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others.
**What will I be doing?**
As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises and the oversight of the Security Team. Specifically, the Security Supervisor will perform the following tasks at the highest level of service:
+ Constant vigilance of hotel operations and premises
+ Maintain all documents and key systems to legal and Company requirements
+ Recommend improvements in surveillance, security, and fire systems
+ Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences
+ Train and supervise the Security Team, organize work schedules, and ensure all policies are followed
+ Conduct regular briefings with the Security Team
**What are we looking for?**
A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous security experience, preferably working within an industry which monitored large volumes of people movement
+ Experience in planning, organizing, and enforcing security systems
+ Current and working knowledge (proof of valid qualifications required) of fire, safety, and first aid
+ Excellent inter-personal and communication skills
+ Excellent personal presentation
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous training experience with relevant qualifications
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Security and Loss Prevention_
**Title:** _Security Supervisor - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWO6_
**EOE/AA/Disabled/Veterans**

A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
**What will I be doing?**
A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
+ Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
+ Process and deliver messages for Guests
+ Deliver and safely storage Guest luggage
+ Stay current with all hotel services as well as daily VIP requests and special events
+ Ensure orderliness and safety guidelines around the lobby and front door areas
+ Provide support to Management as required, in cases of emergency
+ Project a professional manner with an emphasis on hospitality and Guest service
+ Maintain a clean, healthy, and safety working area
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a variety of different work situations
+ Ability to work on your own and as part of a team
+ Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience working as Concierge Supervisor in a hotel environment
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge Supervisor - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWKS_
**EOE/AA/Disabled/Veterans**

A steward supervisor is supporting the Chief Steward and Assistant Chief Steward in the day to day running of the Stewarding department. His orher responsibilitiesare as follows but not limited to: The coordination and organization of the Stewarding Department and all its functions. A clear focus on cost control, Hilton Brand Standards, Hygiene and Health & Safety is essential. Hands on attitude, leads by example.Always goes the extra mile to ensure guest satisfaction.
**What will I be doing?**
+ Ensures the efficient operation of such areas put in charge by the Assistant Chief Steward. Constantly analyses quality to manage within his set budget and adheres to time management accordingly.
+ Assures on-going training and that the high standards set by the Assistant Chief Steward are followed.
+ Assures high quality standard and complete guest satisfaction.
+ Responsible to maintain all standards set by the Chief Steward / Assistant Chief Steward.
+ Establishes the manner and means to train team members in his area of responsibility according to standard operating procedures.
+ Maintains the highest quality and controls for all areas, according to the needs and desire of the company.
+ Works within his / her monthly-set chemical, cleaning supplies cost budget and controls waste. He / she is instrumental in assuring the highest health, sanitation and safety.
+ Establish a plan, time management agreement, to assure safe and constant needs of our guest's and company expectations.
+ Guarantees that chinaware, glassware, utensils pictures and specifications given by the Chief Steward / Assistant Chief Steward are followed exactly.
**OPERATIONAL:**
+ _Checks kitchen equipment, chinaware, glassware for creativity, quality, cleanliness and safety._
+ _Assures timely set up, schedules well trained steward on all areas in proper uniform._
+ _Checks and delegates all special functions, along with the Chief Steward / Assistant Chief Steward / F&B Outlets Manager / Chefs._
+ _Shares the overall responsibility of proper storing procedures, operational equipment, sanitation and hygiene with the Chief Steward / Assistant Chief Steward / F&B Outlets Manager / Chefs and stewarding team._
+ _Work as a team member. Does not make any changes without the knowledge of the Assistant Chief Steward / Chief Steward / F&B Outlets Manager / Chefs._
+ _Strive for creativity when setting up action._
+ _Enforce "clean as you go" work habits._
+ _Notify the Assistant Chief Steward / F&B Outlets Manager / Chefs / Stewards / Engineering of any dangerous or unsafe places in the work area at once (inform the proper department, follow up and keep a file)._
+ _Informs and documents broken equipment to the Engineering department and follows up to ensure timely completion of work order._
+ _Enforce proper uniform procedures according to standards. Always set the example to team members._
+ _Constantly thrive to upgrade the quality standard._
+ _Evaluate your subordinates every 3-months (quarterly) period by having personal interviews and keeping a record of them._
+ _Be responsible to control labor cost in his work area._
+ _Check storage procedure wherever operational equipment is handled._
+ _Check all kitchen's equipment in his / her work area that has to be fixed and report to the Assistant Chief Steward / F&B Outlets Manager / Chefs / Engineering on a daily basis (always updated)._
**What are we looking for?**
A Steward Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience handling and working with chemicals
+ A passion for providing great service
+ A professional attitude and strong work ethic
+ Ability to perform in a team and autonomously
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Stewarding_
**Title:** _Steward Supervisor - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWPH_
**EOE/AA/Disabled/Veterans**

**What will I be doing?**
As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards:
+ Allocate work duties to Team Members
+ Perform routine inspections of all check out rooms and spot checks of all occupied rooms
+ Report and follow up on any maintenance defects or other issues
+ Inspect, routinely, service areas, storerooms and corridors
+ Schedule and supervise deep cleaning and any other projects
+ Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
+ Manage, efficiently, stock control and the maintenance of equipment
+ Provide excellent Guest service, including VIP and other special requirements
+ Ensure the adherence to hotel brand standards at all times
**What are we looking for?**
Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a Housekeeping supervisory role
+ A successful track record of managing a team
+ Strong organizational and analytic skills
+ An attention to details
+ Strong communication skills
+ A passion for delivering exceptional levels of guest service
+ Proficiency, preferred, with computers and computer programs, including Microsoft Office
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Housekeeping Supervisor - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWMF_
**EOE/AA/Disabled/Veterans**

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BWKO_
**EOE/AA/Disabled/Veterans**