3 Retail Intern jobs in Ghana
Retail Channel Development Manager
Accra, Greater Accra
Activa International Insurance
Posted 13 days ago
Job Viewed
Job Description
Job Title: Retail Channel Development Manager
Locations: North – Ridge Accra, Head office br>Company: Activa International Insurance, Ghana Ltd.
Industry: Non-Life Insurance
Employment Type: Full-Time
About Us
Activa International Insurance, Ghana Ltd. is a non-life insurance company in Ghana, dedicated
to providing innovative and reliable insurance solutions. We are looking for dynamic and results-
driven marketing officers.
Key Responsibilities
1. Agent Recruitment & Onboarding
- Develop and execute a plan to recruit qualified retail agents across targeted markets.
- Conduct screening, selection, and onboarding of agents with focus on professionalism and
selling ability.
- Deploy agent-led activations in high-footfall retail locations such as markets, fuel stations, and
transport terminals to maximize visibility and customer engagement.
2. Channel Development & Management
- Build a strong retail agent network that aligns with business growth targets.
- Regularly monitor agent performance and productivity; implement strategies to increase
effectiveness.
- Identify new retail channel opportunities and lead market activation efforts.
- Ensure agents have adequate sales tools, marketing materials, and brand support.
3. Training & Capability Building
- Work with the CSCO to develop a practical, product-based onboarding curriculum.
- Facilitate regular refresher training on product knowledge, customer engagement, and
compliance.
4. Performance Management & Reporting
- Track KPIs and key metrics: number of active agents, policies sold, revenue per agent, customer
satisfaction.
- Implement recognition, incentives, and reward programs to drive performance.
- Provide regular reports and insights to leadership on field progress and emerging issues.
5. Compliance & Regulatory Responsibilities
- Ensure all field sales activities are conducted in line with Activa’s internal policies and ethical < r>standards.
- Monitor agents to ensure compliance with National Insurance Commission (NIC) regulations,
including licensing and documentation.
- Report suspicious activities or potential misconduct in line with compliance protocols.
- Ensure proper data protection and confidentiality in the collection and management of client
information.
- Conduct periodic audits and spot checks to verify agent conduct and compliance in the field.
- Promote a strong culture of integrity, transparency, and accountability across all retail channels.
Key Requirements
- University degree in Business, Marketing, Economics, or related field.
- 5+ years’ experience in a similar role, particularly in telecommunications, FMCG, financial < r>services, or agent-based distribution.
- Strong leadership, team development, and interpersonal skills.
- Field sales or grassroots market activation experience is a strong advantage.
- Excellent understanding of Ghana’s mass retail environment and customer behavior. < r>
Required Skills:
- Agent lifecycle management (recruitment to retention)
- Retail sales strategy execution
- Territory planning and market segmentation
- Regulatory and operational compliance
- Negotiation and conflict resolution
- Data-driven decision-making
- Strong written and verbal communication (English and at least one local language)
Locations: North – Ridge Accra, Head office br>Company: Activa International Insurance, Ghana Ltd.
Industry: Non-Life Insurance
Employment Type: Full-Time
About Us
Activa International Insurance, Ghana Ltd. is a non-life insurance company in Ghana, dedicated
to providing innovative and reliable insurance solutions. We are looking for dynamic and results-
driven marketing officers.
Key Responsibilities
1. Agent Recruitment & Onboarding
- Develop and execute a plan to recruit qualified retail agents across targeted markets.
- Conduct screening, selection, and onboarding of agents with focus on professionalism and
selling ability.
- Deploy agent-led activations in high-footfall retail locations such as markets, fuel stations, and
transport terminals to maximize visibility and customer engagement.
2. Channel Development & Management
- Build a strong retail agent network that aligns with business growth targets.
- Regularly monitor agent performance and productivity; implement strategies to increase
effectiveness.
- Identify new retail channel opportunities and lead market activation efforts.
- Ensure agents have adequate sales tools, marketing materials, and brand support.
3. Training & Capability Building
- Work with the CSCO to develop a practical, product-based onboarding curriculum.
- Facilitate regular refresher training on product knowledge, customer engagement, and
compliance.
4. Performance Management & Reporting
- Track KPIs and key metrics: number of active agents, policies sold, revenue per agent, customer
satisfaction.
- Implement recognition, incentives, and reward programs to drive performance.
- Provide regular reports and insights to leadership on field progress and emerging issues.
5. Compliance & Regulatory Responsibilities
- Ensure all field sales activities are conducted in line with Activa’s internal policies and ethical < r>standards.
- Monitor agents to ensure compliance with National Insurance Commission (NIC) regulations,
including licensing and documentation.
- Report suspicious activities or potential misconduct in line with compliance protocols.
- Ensure proper data protection and confidentiality in the collection and management of client
information.
- Conduct periodic audits and spot checks to verify agent conduct and compliance in the field.
- Promote a strong culture of integrity, transparency, and accountability across all retail channels.
Key Requirements
- University degree in Business, Marketing, Economics, or related field.
- 5+ years’ experience in a similar role, particularly in telecommunications, FMCG, financial < r>services, or agent-based distribution.
- Strong leadership, team development, and interpersonal skills.
- Field sales or grassroots market activation experience is a strong advantage.
- Excellent understanding of Ghana’s mass retail environment and customer behavior. < r>
Required Skills:
- Agent lifecycle management (recruitment to retention)
- Retail sales strategy execution
- Territory planning and market segmentation
- Regulatory and operational compliance
- Negotiation and conflict resolution
- Data-driven decision-making
- Strong written and verbal communication (English and at least one local language)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Advisor
Accra, Greater Accra
Concentrix
Posted 6 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Maintain basic knowledge of client products and/or services
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
+ Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
*** **Education:**
+ High school diploma or higher; 3-6 months of relevant experience preferred.
**Language Skills:**
+ Strong verbal and written communication skills in English (minimum B2 level).
**Technical Skills:**
+ Proficient in navigating computer systems and common PC applications.
**Soft Skills:**
+ Courteous with a strong customer service mindset.
+ Reliable with a keen eye for detail.
+ Demonstrates patience and professionalism in customer interactions.
+ Strong ability to multitask and adapt quickly to changing priorities.
+ Tolerance for repetitive tasks in a high-volume environment.
+ Ability to work independently as well as collaboratively within a team
**Availability:**
+ Willingness to work on a rotational schedule, including evenings, weekends, and holidays.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time2025-04-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Maintain basic knowledge of client products and/or services
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
+ Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
*** **Education:**
+ High school diploma or higher; 3-6 months of relevant experience preferred.
**Language Skills:**
+ Strong verbal and written communication skills in English (minimum B2 level).
**Technical Skills:**
+ Proficient in navigating computer systems and common PC applications.
**Soft Skills:**
+ Courteous with a strong customer service mindset.
+ Reliable with a keen eye for detail.
+ Demonstrates patience and professionalism in customer interactions.
+ Strong ability to multitask and adapt quickly to changing priorities.
+ Tolerance for repetitive tasks in a high-volume environment.
+ Ability to work independently as well as collaboratively within a team
**Availability:**
+ Willingness to work on a rotational schedule, including evenings, weekends, and holidays.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time2025-04-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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