3 Office Manager jobs in Ghana
Front Office Manager - Hilton Accra Cantonment
Posted 9 days ago
Job Viewed
Job Description
**What will I be doing?**
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Oversee the entire Front Office operation to maintain high standards
+ Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Set departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings and produce minutes
+ Manage staff performance issues in compliance with company policies and procedures
+ Recruit, manage, train and develop the Front Office team
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A degree or diploma in Hotel Management or equivalent
+ A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Experience of managing people and developing people
+ Previous experience of managing a department and Profit and Loss account
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Familiar with Property Management Systems
+ A degree or diploma in Hotel Management or equivalent
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager - Hilton Accra Cantonment_
**Location:** _null_
**Requisition ID:** _HOT0BTNK_
**EOE/AA/Disabled/Veterans**
Executive Assistant
Posted 276 days ago
Job Viewed
Job Description
· Performs administrative, managerial duties aimed at facilitating the efficient functioning of the office of the Director-General.
· Duties and Responsibilities Maintains an efficient record-keeping system at the DG Secretariat with appropriate storage and retrieval facilities.
· Receives and screens correspondence for the Director-General.
· Ensures strict confidentiality of records at the DG Secretarial and sees to it that such materials are fully secured.
· Prepares draft correspondence for the attention of the Director-General and sees to the efficient dispatch of the approved materials.
· Arranges appointments for the Director-General and facilitates getting them honored
· Receives guests on behalf of the Director-General in accordance with directives.
· Ensures that the attention of the Director-General is brought promptly to critical functional issues and prepares the necessary background information for her/his action.
· Maintains the Director-General’s diary and keeps her/him informed of schedules timorously.
· Provides secretarial services to the Director-General and sees to their efficient delivery and management.
· Covers meetings of the Director-General as required and prepares the
· necessary documentation.
· Sees to travel protocol arrangements for officers as directed the Director-General.
RequirementsQualification Required & Experience
· Masters degree preferably in Administration (Public/ Business) or
· Management Studies.
· A minimum of three (3) years relevant working experience in administration and appreciable level of secretarial practice.
Or
· A first degree, preferably in Administration, Management Studies or Secretaryship plus a minimum of eight (8) years working experience in administration and appreciable level of secretarial practice.
· Must have very good communication and interpersonal skills.
· Must be highly proficient in the use of the computer and the internet.
Corporate work experience of 8 + years will no relevant degrees certification will also be considered
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