2 Mtn Ghana jobs in Ghana
Customer Service Advisor
Accra, Greater Accra
Concentrix
Posted 6 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Maintain basic knowledge of client products and/or services
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
+ Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
*** **Education:**
+ High school diploma or higher; 3-6 months of relevant experience preferred.
**Language Skills:**
+ Strong verbal and written communication skills in English (minimum B2 level).
**Technical Skills:**
+ Proficient in navigating computer systems and common PC applications.
**Soft Skills:**
+ Courteous with a strong customer service mindset.
+ Reliable with a keen eye for detail.
+ Demonstrates patience and professionalism in customer interactions.
+ Strong ability to multitask and adapt quickly to changing priorities.
+ Tolerance for repetitive tasks in a high-volume environment.
+ Ability to work independently as well as collaboratively within a team
**Availability:**
+ Willingness to work on a rotational schedule, including evenings, weekends, and holidays.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time2025-04-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Maintain basic knowledge of client products and/or services
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
+ Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
*** **Education:**
+ High school diploma or higher; 3-6 months of relevant experience preferred.
**Language Skills:**
+ Strong verbal and written communication skills in English (minimum B2 level).
**Technical Skills:**
+ Proficient in navigating computer systems and common PC applications.
**Soft Skills:**
+ Courteous with a strong customer service mindset.
+ Reliable with a keen eye for detail.
+ Demonstrates patience and professionalism in customer interactions.
+ Strong ability to multitask and adapt quickly to changing priorities.
+ Tolerance for repetitive tasks in a high-volume environment.
+ Ability to work independently as well as collaboratively within a team
**Availability:**
+ Willingness to work on a rotational schedule, including evenings, weekends, and holidays.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time2025-04-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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Toyota Career Launch - Country Sales Manager and Representative
4000 Accra
GHS20000 - GHS25000 per month
LiveJobsGroup
Posted 24 days ago
Job Viewed
Job Description
Job Description:
Details
- After 12-year closure, ToyotaCareer Launch is fast expanding to inner cities of West Africa Countries: present in Lagos, Nigeria and Accra, Ghana, to operate in the business divisions of Automotive Aftermarket, Power Tools, Security Systems, Thermo Technology, Drive and Control.
What your day might look like
- Develop and manage Automotive Aftermarket (AA) division for Nigeria
- Serving as a liaison between the dealership and customers
- Conducting telephone and in-person transactions
- Receiving customers, discussing, identifying and progressing routine service, repair and parts requirements
- Discussing and identifying manufacturer’s warranty with customers
- Promoting the sale of service and accessories
- Learning the terminology of the automobile business
- Attending company training sessions as required
- Any Ad-hoc duties as assigned
- Lead all Sales activities as well as disciplinary leader of all other local functions, Customer Supply Chain Services, Customer Marketing Services, and Technical Services
- Apply leadership instruments, implement a growth culture, internalize and apply Bosch leadership principles
- Anticipate trends and their impact
Required Qualifications, Skills and Competences
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
Company Details
It is our endeavor to develop innovative solutions that improve the competitiveness of the businesses and people we work with. At LiveJobsGroup, we provide services that support companies in a rapidly evolving, unpredictable workplace and consistently match people with talent seekers. We develop relations and scalable placement adverts with other international branded job publications platforms, and companies aiming at expending our advertisement reach, and global job placements.
This advertiser has chosen not to accept applicants from your region.
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