2 Retail Customer jobs in Ghana
SALES MANAGER- RETAIL BUSINESS
Posted today
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Job Description
Recruit, train, and manage a high-performing team of sales agents.
Drive and manage sales activities to meet monthly and annual targets.
Plan and implement winning sales strategies.
Conduct institutional presentations and sales activations.
Prospect, generate leads, and ensure effective sales closures.
Supervise proposal form vetting and submissions.
Ensure professional client service and adherence to compliance standards.
Prepare and submit accurate, timely performance reports.
RequirementsA Bachelor’s Degree or a Professional Qualification in Insurance.
Minimum 2 years in a sales leadership or supervisory role.
Strong background in agency recruitment and sales team management.
Excellent communication, presentation, and leadership skills.
High emotional intelligence and people management capabilities.
Proficient in Microsoft Word, Excel, and PowerPoint.
Strong business acumen and a proven track record in delivering KPIs.
BenefitsCompetitive base salary
Attractive performance-based incentives
Career growth within a highly reputable brand
A results-oriented and rewarding work environment
Continuous training and development support
Email your CV and cover letter clearly indicating the role you are applying for to: Enquiries: / Deadline: 15th August, 2025This opportunity is open to applicants across Ghana. Candidates from all regions are encouraged to apply. (Interviews will be conducted as applications are received)Customer Service Advisor
Posted 13 days ago
Job Viewed
Job Description
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Maintain basic knowledge of client products and/or services
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
+ Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
**?** **Education:**
+ High school diploma or higher; 3-6 months of relevant experience preferred.
**Language Skills:**
+ Strong verbal and written communication skills in English (minimum B2 level).
**Technical Skills:**
+ Proficient in navigating computer systems and common PC applications.
**Soft Skills:**
+ Courteous with a strong customer service mindset.
+ Reliable with a keen eye for detail.
+ Demonstrates patience and professionalism in customer interactions.
+ Strong ability to multitask and adapt quickly to changing priorities.
+ Tolerance for repetitive tasks in a high-volume environment.
+ Ability to work independently as well as collaboratively within a team
**Availability:**
+ Willingness to work on a rotational schedule, including evenings, weekends, and holidays.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time2025-04-30
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