4 Head Of Operations Benelux jobs in Ghana
Senior Director, Franchise Operations, Equatorial Africa Region
Accra, Greater Accra
The Coca-Cola Company
Posted 13 days ago
Job Viewed
Job Description
**Position Overview:**
The Coca-Cola Company, a global beverage leader with a rich history of over 136 years and a portfolio of over 200 brands worldwide, is seeking a dynamic and experienced leader. In this pivotal role, you will have the opportunity to lead the Equatorial Africa market and shape the future of our franchise system, developing strategies that align with our organizational goals and drive our success. You will manage the P&L, and build relationships with key partners, including bottlers and government entities. This leader will steward the development of the brands with primary accountability of growing revenue, volume, share, and transactions. If you're looking for a role where you can make a significant impact and contribute to our ongoing growth, this is the opportunity for you.
**What You'll Do for Us:**
+ Take full responsibility and management of the overall P&L.
+ Manage and drive the on-going growth through our franchise system .
+ Develop short and long-range objectives consistent with organization guidelines.
+ Manage and motivate a networked team of professionals that together collaborate to deliver business results.
+ Develop relationships with key constituencies including bottlers, government entities etc.
+ Own tactical and operational plans with a short to mid-term focus (1-3 years), executing our organizational strategy in alignment with the parent/independent organization objectives.
+ Operate with broad latitude in a complex environment, acting as a subject matter expert within the organization, manage large projects and processes, coaching professionals in skills, delegating and monitoring work effectively through them.
+ Identify and implement processes, systems and products to enhance the performance and drive growth for our business across the Equatorial Africa market
+ Monitor market conditions and competitive activity.
+ A solution focused leader with the ability to solve problems, identifying the root cause and modifying solutions applied to similar challenges.
+ Influence parties within and outside of the franchise operations at an operational level regarding policies, procedures, and practices.
+ Communicate effectively and collaborate across our network, including external parties to the organization (e.g., customers, vendors, etc.).
**Qualifications & Requirements:**
+ A University Degree (Master) or equivalent experience in Business, Management, or a related field.
+ A minimum of 12+ years relevant experience in an FMCG organization with experience in franchise management, P&L management, and relationship development.
+ Experience with annual business planning, forecasting, customer and distributor management.
+ Demonstrated track record for delivering positive revenue results.
+ Proven experience in developing short and long-range objectives consistent with organization guidelines.
+ Demonstrated ability to manage a large team of professionals or multiple small teams.
+ Experience operating with broad latitude in a complex environment, acting as a subject matter expert within the organization, managing large projects or processes, and coaching professionals.
+ Proven track record in making improvements of processes, systems, or products to enhance performance.
+ Strong problem-solving skills, with the ability to identify the root cause of the problem and modify solutions applied to similar problems.
+ Excellent communication skills, with the ability to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices.
**What We Can Do For You:**
+ **Career Development** : The Coca-Cola Company offers a wide range of resources and programs to support your career development, including global learning programs and leadership development programs.
+ **Exposure to World Class Leaders** : Availability to global leaders that will expand your network and exposure you to emerging technologies and techniques.
+ **Agile Work Environment** : We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate.
+ **Iconic Brand** : Work on the most recognized brand in the world and be part of developing the brands next chapter.
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
The Coca-Cola Company, a global beverage leader with a rich history of over 136 years and a portfolio of over 200 brands worldwide, is seeking a dynamic and experienced leader. In this pivotal role, you will have the opportunity to lead the Equatorial Africa market and shape the future of our franchise system, developing strategies that align with our organizational goals and drive our success. You will manage the P&L, and build relationships with key partners, including bottlers and government entities. This leader will steward the development of the brands with primary accountability of growing revenue, volume, share, and transactions. If you're looking for a role where you can make a significant impact and contribute to our ongoing growth, this is the opportunity for you.
**What You'll Do for Us:**
+ Take full responsibility and management of the overall P&L.
+ Manage and drive the on-going growth through our franchise system .
+ Develop short and long-range objectives consistent with organization guidelines.
+ Manage and motivate a networked team of professionals that together collaborate to deliver business results.
+ Develop relationships with key constituencies including bottlers, government entities etc.
+ Own tactical and operational plans with a short to mid-term focus (1-3 years), executing our organizational strategy in alignment with the parent/independent organization objectives.
+ Operate with broad latitude in a complex environment, acting as a subject matter expert within the organization, manage large projects and processes, coaching professionals in skills, delegating and monitoring work effectively through them.
+ Identify and implement processes, systems and products to enhance the performance and drive growth for our business across the Equatorial Africa market
+ Monitor market conditions and competitive activity.
+ A solution focused leader with the ability to solve problems, identifying the root cause and modifying solutions applied to similar challenges.
+ Influence parties within and outside of the franchise operations at an operational level regarding policies, procedures, and practices.
+ Communicate effectively and collaborate across our network, including external parties to the organization (e.g., customers, vendors, etc.).
**Qualifications & Requirements:**
+ A University Degree (Master) or equivalent experience in Business, Management, or a related field.
+ A minimum of 12+ years relevant experience in an FMCG organization with experience in franchise management, P&L management, and relationship development.
+ Experience with annual business planning, forecasting, customer and distributor management.
+ Demonstrated track record for delivering positive revenue results.
+ Proven experience in developing short and long-range objectives consistent with organization guidelines.
+ Demonstrated ability to manage a large team of professionals or multiple small teams.
+ Experience operating with broad latitude in a complex environment, acting as a subject matter expert within the organization, managing large projects or processes, and coaching professionals.
+ Proven track record in making improvements of processes, systems, or products to enhance performance.
+ Strong problem-solving skills, with the ability to identify the root cause of the problem and modify solutions applied to similar problems.
+ Excellent communication skills, with the ability to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices.
**What We Can Do For You:**
+ **Career Development** : The Coca-Cola Company offers a wide range of resources and programs to support your career development, including global learning programs and leadership development programs.
+ **Exposure to World Class Leaders** : Availability to global leaders that will expand your network and exposure you to emerging technologies and techniques.
+ **Agile Work Environment** : We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate.
+ **Iconic Brand** : Work on the most recognized brand in the world and be part of developing the brands next chapter.
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This advertiser has chosen not to accept applicants from your region.
0
Operations Manager
Accra, Greater Accra
Concentrix
Posted 20 days ago
Job Viewed
Job Description
Job Title:
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Due to incredible growth, we're searching for Leaders who are passionate in providing exceptional client & customer service to join our Operations Team at our Contact Centre office based in Accra City Centre!
To be successful in this job, you must be able to commit to full flexibility to work day and night shift hours, Monday to Sunday.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**_Concentrix is an equal opportunity employer_** **_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._**
This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
Do not miss this great job opportunity! Apply now!
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Due to incredible growth, we're searching for Leaders who are passionate in providing exceptional client & customer service to join our Operations Team at our Contact Centre office based in Accra City Centre!
To be successful in this job, you must be able to commit to full flexibility to work day and night shift hours, Monday to Sunday.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**_Concentrix is an equal opportunity employer_** **_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._**
This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
Do not miss this great job opportunity! Apply now!
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
OPERATIONS MANAGER
+233 Greater Accra, Greater Accra
Careers in Ghana : Recruitment
Posted 579 days ago
Job Viewed
Job Description
Job Overview: We are seeking an Operations Manager with a passion for leadership and a deep understanding of the betting industry, or experience in alcohol, beverage, or telecoms sectors. The ideal candidate will lead our business development teams in Ghana, focusing on partnership development and user acquisition for our betting partners. Key Responsibilities: • Lead teams in identifying and securing partnerships with prediction and tipster groups. • Drive business development strategies for high user acquisition and retention. • Implement branding and market presence projects in strategic communities. • Ensure continuous learning and adaptation to market trends.Requirements Qualifications: • Proven experience in the betting industry, or in the alcohol, beverage, or telecoms sectors.• Strong leadership skills, with a culture of humility, eagerness to learn, and growth orientation. • Excellent communication, negotiation, and team management abilities. • Higher education is an asset but not required. Personal Attributes: • A natural leader who is driven, humble, and always willing to learn. • Confidence paired with humility, and an eagerness to grow personally and professionally. • A team player who values learning from both team members and leadership.
This advertiser has chosen not to accept applicants from your region.
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