Operations Manager, Anglophone
Job Details
permanent
Accra, Greater Accra, Ghana
WAKANOW
01.04.2024
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Full Job Description
Job Objective
The Operations Project Manager in Accra
will play a pivotal role in assisting the Contact Centre Manager and
the Lagos team in seamlessly integrating global processes and new
products into our operations. This role is dedicated to ensuring a
cohesive and efficient transition, enhancing our ability to deliver
exceptional travel experiences to our customers within the Anglophone
market.
Responsibilities
- Project Integration: Lead the integration of new products and markets
into our operations, ensuring a seamless and efficient process.
- Market Expansion: Collaborate with cross-functional
teams to identify opportunities for market expansion within the
Anglophone region. ( Ghana, Liberia, Gambia, Sierra Leone )
- Product Development: Work closely with product development
teams to understand market requirements and provide input for the
creation of new travel products.
- Process
Optimization: Continuously review and optimize operational processes
to enhance efficiency and quality of service.
- Vendor Management: Manage relationships with vendors and partners
involved in project implementation.
- Budget
Oversight: Oversee project budgets and ensure that financial goals are
met.
- Quality Assurance: Implement and maintain
quality assurance programs to ensure that project objectives are
achieved.
- Reporting: Generate and present regular
reports on project progress, milestones, and performance metrics.
Requirements
- Bachelor's degree in a
related field preferred.
- 5-10 years of experience
in project management within the travel industry.
- Strong project management skills, including the ability to plan,
execute, and monitor projects.
- Excellent
communication and interpersonal skills.
- Analytical mindset with a focus on achieving project goals.
- Fluent in English (both written and spoken).
- Strong organizational skills with the ability to multitask
and prioritize effectively.
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Operations Manager, Anglophone
WAKANOW
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