IN Operations Specialist (237500)
Job Details
Full Job Description
To provide operational, administrative and maintenance support for all prepaid, Voucher Management and Service Delivery platforms and services as second level function and provide inputs for expansion and integration projects.
•Provide 2nd level maintenance support and Service
restoration for all IN, VMS and SDP Core platforms and services. This
shall include but not be limited to all escalations from 1st Line,
Carry out implementation of platform upgrades and system
expansions.
•Implement Tariff and Promotions Configurations on
live platform.
•Implement rollout of routine business requirements
including but not limited to prepaid, hybrid and roaming tariffs,
short codes, and products.
•Provide advice and training to
customer facing departments, and resolutions to customer problems and
complaints. Provide support and technical guidance to the Marketing,
Commercial and Revenue Assurance units as well as other Technology
units.
•Test and document Disaster Recovery Plans through system
and configuration/log backups, redundancy tests and documentation of
technical procedures for business continuity.
•Perform routine
hardware maintenance of Prepaid systems and ensure continuous site
visits of data centres to ensure system availability.
•Implement
project related activities as well as other initiatives within the
Prepaid, Voucher Management and SDP setup.
•Provide specialist
technical advice and information to IN Ops, VAS & Billing Operations
Manager and propose ideas for improvement standards in line with the
trends in technology.
•Undertake decisions to maintain service
continuity of the various prepaid and voucher management platforms and
services.
•Provide relevant technical information/options to
enable the IN Ops, VAS & Billing Operations Manager take effective
decisions during emergency situations.
•Engage members of other
departments in resolution of issues as well as planning of network
related projects.
•Provide business related training to relevant
stakeholders where required for them to effectively manage customer
related issues.
•Monitor the performance of network vendors during
3rd level issue escalation and provide necessary feedback to IN Ops,
VAS & Billing Operations Manager regarding performance and propose
ideas for improvement of standards.
•Provide input and ideas into
the assessment of technical feasibility of new products or service
propositions from the Business Unit
University degree in telecommunications/
electrical/electronic/Computer engineering or Information
Technology.
Six or more years of relevant working experience in
the mobile, fixed, IP and data networks and must be able to work under
heavy pressure.
Microsoft Office Package, Unix , TCP/IP, IP
Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol,
Database systems, Diameter, LDAP,SOAP protocols