Full Job Description
The IELTS Test Centre Administrator is responsible for managing
the IELTS examinations within the designated region. The Administrator
will be responsible for compliance with the established guidelines of
test operation and management as prescribed by the IELTS test partners
in their manuals.
Key Responsibilities.
Customer Service
Ensure all test candidates
receive exemplary customer experience at every contact point before,
during and after sitting the IELTS test. Ensure all staff
involved in testing are culturally sensitive. Provide
clear, comprehensive advice to general enquirers and ensure that more
complex enquiries are forwarded to the correct person for a response.
Develop Cooperative relationships with IELTS Test
Administrators in the designated region. Business
Administration
Plan all aspects of IELTS testing in
the designated region. Manage budget for IELTS testing in
designated region, including test revenue and all associated costs –
staff, venue, storage, premises etc. Provide regular
management and financial reports on testing as required. Statistical
analysis of centre data to monitor and identify candidate trends
including centre candidate targets. Continually monitor
test day availability and capacity to ensure centres meet current
demand. Test Administration Quality and Integrity
Independently perform audits on IELTS test centres as
scheduled and provide documented feedback and reports.
Ensure both test centres and offsite testing operations are managed
within the IELTS operating procedures. Ensure adherence to
all IELTS manuals. Ensure adherence to PSN policy and
procedure of all Examiner Trainers and Examiners. Assist
with the implementation of IELTS policies. Ability to work
in a professional manner with stakeholders and in accordance with
organisational values. Draft contracts for various IELTS
business aspects as required. Monitor all current contracts to ensure
terms are adhered to. All invoices are processed in a
timely manner. Operations Management
Oversee management of the tests conducted in the applicable test
centre. Oversee distribution of test materials, marking of
test papers, recording results and distribution of TRFs.
Manage test centre Examiners, including recruitment, training and
certification within the PSN guidelines. Financial
reporting and invoicing is conducted accurately and on time.
Manage the regular Clerical Marker monitoring program and the
production of reports as required. Supervise the Enquiry on
Results appeals system. Supervise the Verification Service
for stakeholders. Manage the delivery of projects on time,
within budget and in accordance with annual plans and targets.
Assist with the coordination of the annual Administrators’
regional meetings and the development and delivery of requisite
presentations as required. Represent IELTS at various
conferences and stakeholder events and deliver IELTS presentations as
required. Where appropriate / relevant work effectively
with IELTS Service Providers (ISPs) to drive high levels of
performance and ensure that all IELTS testing activity is conducted to
expected standards. (This point can be removed in locations where it
is not relevant). Identify and leverage opportunities to
increase cooperation, efficiency, and operational effectiveness
between IDP’s student placement and IELTS operations.
Client Management
Assist in the stakeholder management
to maintain stakeholder satisfaction and integrity of the test.
Build and maintain a good working relationship with stakeholders
both internal and external ensuring that all business outcomes are
satisfactorily met. Project Service Enhancement
Assist the IELTS Operations Manager on projects identified
as a result of IELTS Partner Working Groups. Participate in
reviews of IELTS manuals and procedures for test enhancement.
Participate in reviews of IELTS promotional material.
Exam Preparation
Organization of each test.
Management of following test day tasks Preparing
the Exam venue
Ensuring all test materials,
Registration folders, desk labels and all other materials required for
the test per the test checklist, are organized and ready to be taken
to the test venue. Ensuring adequate invigilators for the
test by contacting invigilators and planning staff levels for test in
advance. Ensuring all invigilators have signed appropriate
documents and passed all required training. Starting the
Exam
Conduct pre-test briefing and job allocation for
invigilators. Supervising the invigilation team to ensure:
Efficient movement of candidates to registration and into
the exam room Precise inventory control of test materials
at all times Invigilator collection of test materials in a
prescribed manner Candidates given correct test materials
Registration, impostor detection and checking of belongings
managed in accordance with highest test standards During
the Exam
- Supervise:
Reading of invigilation
script Distribution test materials Counting and
inventory control of all test materials Timing of the test
Dealing with queries, test day incidents and any misconduct
occurrences and ensuring that IELTS policies and procedures are
adhered to. Recording all absentees on the seating plan.
- Finishing an Exam
Supervising orderly and
efficient collection of test materials. Conducting and
signing off, final inventory control count of all test materials.
Supervising orderly exit of candidates and collection of
belongings. Supervising packing and dispatching of all test
materials as required. Collection and sign-off of all staff
timesheets. - Post Exam
Organize all aspects of
post-test materials handling to appropriate location.
Organize secure destruction of test materials. Organize and
supervise marking of test materials, including staffing with
appropriately qualified examiners and clerical markers.
Essential requirements:
Previous IELTS experience
highly desirable. Client management experience.
Strong administrative and sound financial skills. Strong
written and verbal communication skills. Strong analytical,
research and problem-solving skills Fluent in English.
Competent user of Microsoft Office suite.
Ability to plan, organise, prioritise, and execute multiple tasks
within set objectives in a timely and professional manner.
Interest in / experience of international education and / or testing
services. Tertiary qualifications or equivalent industry
experience. Ability to communicate effectively across
various cultures and levels.