Full Job Description
Dear Applicant, Welcome to IDP!
IDP -
International Education Specialists (US, UK, Canada, Australia,
Ireland & New Zealand)
Company Overview and Context
IDP is a global leader in international education services.
We help international students study in English-speaking countries.
Our success comes from connecting students with the right course in
the right institution and the right country. We’ve been operating for
close to 50 years, creating a huge network of opportunities with
offices in over 30 countries. We are also proud co-owners of IELTS,
the world’s most popular high-stakes English language test, and
operators of 11 English language teaching campuses across the Middle
East.
IDP just recently acquired Intake Education and
this expansion has led to open positions within.
Student Placement We are a world leader in assisting
international students find the right overseas study option for them,
with a global network of more than 100 offices in over 30 countries.
IDP has placed more than 400,000 international students over the past
45 years.
Our experienced education counselors are
well-trained to support and provide professional guidance to
international students. At IDP Education, students come first and we
are committed to helping students choose the right course and achieve
their desired study outcomes.
IELTS
IELTS, the International English Language Testing System, is designed
to assess the language ability of people who need to study or work
where English is the language of communication. IELTS is jointly owned
by the British Council, IDP: IELTS Australia and Cambridge Assessment
English. The test conforms to the highest international standards of
language assessment is recognised by more than 10,000 universities and
employers in many countries, including Australia, Canada, New Zealand,
the United Kingdom and the United States.
It is also
recognised by professional bodies, immigration authorities, other
government agencies.
IDP has more than 400 test locations
in over 50 countries, with more than 3 million tests delivered in
2017.
Our People IDP Education’s ongoing
success comes from our highly committed and caring employees around
the globe. We encourage teamwork in order to leverage our people's
diverse talents and expertise through effective collaboration and
cooperation throughout our business.
We strive to provide
a working environment where people are encouraged to excel, be
creative and seek new ways to solve problems, take initiative,
generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive workplaces that
encourage and celebrate cultural differences and views, and provide
opportunities for personal, professional and career development all
around the world. We respect diversity in our people: their ideas,
work styles and perspectives as well as offering flexibility to ensure
employees enjoy a satisfying balance of work and personal life.
POSITION PURPOSE The Education Counsellor
is responsible for providing information, advice, support, and
processing of applications for international students seeking
placement in educational institutions in by promoting IDP products and
services directly to students. The Education Counsellor is also
responsible for supporting the achievement of office/country sales
performance targets. The counselor will also provide support and
referral for students with issues other than placement, ultimately
ensuring the delivery of outstanding customer service.
Key Responsibilities Student counselling
Delivering results Business development Customer
service Client relationships Teamwork
Communication Student Counselling Counsel
prospective students to identify appropriate study options including
suitable courses and institutions. Schedule and conduct
phone discussions and office meetings to accurately convey
course/program information whilst ensuring that each student’s needs
are being met. This includes advising students with respect to
admission requirements, processes and qualification options.
Assist students in determining an appropriate shortlist of
applications to submit, thereby ensuring effective use of counselling
time. Support the student through the admissions, visa, and
pre-departure processes. Develop and maintain strong
relationships with students and their families to ensure that IDP is
regarded as a highly professional and trusted service provider.
Maintain the highest level of integrity and ethics in every
interaction with students and their families, clients and colleagues.
Delivering Results Deliver consistently
outstanding service to ensure a high number of students are converted
to the next stage of the student pipeline, ultimately submitting
applications to education institutions and accepting the resulting
offers. Identify opportunities to generate leads and
effectively leverage these opportunities. e.g., determine the
prospective schools, universities, companies, and scholarship bodies
where new leads can be derived and established effective relationships
with them. CRM system is used to support the end-to-end
counselling process including the capture and follow-up of all leads
and opportunities to close sales. Business Development
Identify new business opportunities in consultation with the
Office Manager. Maintain regular contact and activities
with key accounts (schools, scholarship bodies). Customer
Service Act with the highest level of accountability
with students, clients, and colleagues. Respond to
face-to-face enquiries, and enquiries via phone and email in a timely
manner, with accurate and relevant information. Process and
submit applications to institution, obtain offers and facilitate
enrolments in a timely manner. Build effective
relationships with education institution staff to support timely
application processing. Assist students with on-arrival
issues or and refer to appropriate agencies where necessary.
Build strong relationships with network counsellors to enable
ongoing support of students onshore. Client Relationships
Attend client briefings, workshops and visit to
institutions to support the development of knowledge of institutions
and establish relationships with key contacts. Work with
Office Manager and institution representatives in order to develop
strategies and effectively promote institutions. Act with
integrity and professionalism in all interactions with client
representatives. Teamwork Support Office
Manager / Marketing Team in the organization of major promotional
events such as interview programs, in-house interview sessions and
exhibitions, and other activities as required. Provide
input on marketing or promotional activities to encourage student
numbers. Promote IDP through activities such as institution
visits, seminars, exhibitions, student associations, etc.
Assist in the identification of opportunities and threats within the
local market. Attend, lead and participate in office level
meetings and activities to support sharing of information, knowledge,
and expertise for the benefit of the team as a whole.
Identify and leverage opportunities to increase cooperation,
efficiency, and operational effectiveness between IDP’s student
placement and IELTS operations. Communication
Follow up effectively with students and institutions to ensure
enrolment activities are completed effectively. Use full
range of available communication channels including email, telephone,
and CRM communication features such as SMS and tasks.
Effectively present relevant information to students, clients and
other key stakeholders as required. Provide regular updates
to line manager to inform them the progress, challenges and / or
support that may be required REQUIREMENTS TO SUCCEED
ON THIS ROLE BSc/M.Sc. Degree from a reputable university.
1-3 years' experience working in educational consultancy or
counselling. Strong IT skills – Microsoft Office suite, CRM
systems Experience of working in a sales driven
environment with a strong focus on achieving individual and team-based
targets Knowledge of education institutions, admission
processes, immigration requirements and their international operations
Outstanding communication skills and able to communicate
effectively with different stakeholders with varying needs (students,
parents, institution representatives, colleagues, etc.)
Excellent planning and organising skills with the ability to manage
multiple competing priorities. Customer focused, with a
passion for providing outstanding service. Highly
effective relationship building and relationship management skills.
Effective team worker, supporting colleagues and
contributing positively to overall team’s success. Ability
to proactively identify, analyse and solve problems effectively.
Sound judgement, ability to make decisions, and act with
integrity in the best interests of IDP. Equal
Opportunity Employer
IDP Education is an
equal-opportunity employer and values diversity at our company. We do
not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.
THIS POSITION IS IN KUMASI,
GHANA.