Customer Service Representative

Full Job Description

CUSTOMER SERVICE REPRESENTATIVES

Location: Accra

Industry: Services

Job Type: Full time .

Our client provides a number of services to corporate entities and multinational firms in Ghana.

Scope

The Customer Service Representatives will address customer complaints and escalate complaints across a number of communication channels.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer complaints.
  
• Building product knowledge so that you can answer questions.
  
• Processing orders, forms, applications, and requests.
  
• Keeping records of customer interactions, transactions, comments, and complaints.
  
• Communicating and coordinating with colleagues as necessary.
  
• Providing feedback on the efficiency of the customer service process
  

• A Bachelor’s degree /HND Holder in relevant subjects
  
• Experience working in customer care/ customer support roles
  
• Ability to work in a fast-paced environment
  
• Fluency in written & spoken English and in any Ghanaian language is mandatory
  
• Strong analytical and organizational skills
  
• Ability to solve problems and make decisions quickly
  
• Excellent work ethic and ability to work with minimal supervision
  
• Self-motivated
  
• Keen attention to details
  
• Ability to work in a team and independently
  
• Excellent time management skills
  
• Excellent communication skills