Customer Service Executives (Swahili)

Full Job Description

Required Qualifications & ExperienceFluency in written and spoken English is essentialStrong analytical and organizational skillsAbility to solve problems and make decisions quicklyExcellent work ethic and ability to work with minimal supervisionIntermediate I.T. skills with the ability to quickly learn new toolsExperience in content writing or data entry is an advantage Competencies Solutions OrientatedInitiativeCollaborationOrganizational commitmentCustomer FocusTeamworkOrganization & PlanningResults OrientatedAttention to detailProblem Solving & Information GatheringResilience & Adaptability

We are looking for customer service persons who are very fluent in Swahili.

Duties and Responsibilities

Ensure excellent use of spelling and grammar is maintained in all tasks

Manage the quality of your work in line with the client’s policies and procedures

Manage and complete a set number of tickets/tasks per day to meet productivity expectations

Takes charge of the customer's request: actively listens to the customer (or discovers his or her request)