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Client Services Coordinator

Job Details

Accra, Greater Accra, Ghana
BusinessGhana
Posted today
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Full Job Description

HNDAbility to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

  • Answer phone, email, and face-to-face customer enquiries

  • Direct customers to online resources

  • Create and maintain reports on customer interactions

  • Attend weekly team meetings

  • Update customer records in our system, including notes about conversations and outcomes

  • Present ideas for improving customer care

  • Participate in team-building activities

  • Develop customer rapport

  • Encourage customers to complete satisfaction surveys

  • Make recommendations to managers to improve customer experience

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