Branch Sales & Services Manager - Mamprobi

Job Responsibilities 

To maximize profit and to supervise the operations of the Branch in conformity with the bank’s operational manual and standards. • To deliver sales and revenue targets of the Branch including review targets of Agent Network Officers and Business Development Mangers of the mass market segments.
To provide assurance to the branch operations team in ensuring controls and procedures are fully followed, in order to help drive quality service delivery in the branch. • To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers. • To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses. Supervises immediate team members to ensure that time, quality, and other set standards are achieved. • Interpret Conditions of Service to immediate team members. Ensure prompt and adequate compliance responses to Sanctions and AML/CFT enquiries sent in by Compliance department. • Take part in all annual mandatory refresher training organized by Compliance.

Candidate Profile 

At least 7 years working experience in Sales and Relationship Management, including banking Operations, specifically in Branch Operations.               Knowledge and experience of the mass market segment, and performance of both Agency and Inclusive banking.                                 Minimum of a first degree/professional qualification from a recognized professional institution.                       Excellent sales abilities essential for achieving Branch Sales and segment target.   Excellent multicultural awareness and management skills, essentially people person.                                            Detailed working knowledge of bank/branch processes and controls in all core banking activities.                 Good communication and interpersonal skills.                                                 High degree of team building and supervisory skills and abilities.