Branch Sales & Services Manager - Mamprobi
Job Details
Full Job Description
Job Responsibilities
To maximize profit and to
supervise the operations of the Branch in conformity with the bank’s
operational manual and standards. • To deliver sales and revenue
targets of the Branch including review targets of Agent Network
Officers and Business Development Mangers of the mass market
segments.
To provide assurance to the branch operations team in
ensuring controls and procedures are fully followed, in order to help
drive quality service delivery in the branch. • To ensure that all
sections within the Branch functions run efficiently to meet service
standards for both internal and external customers. • To establish and
review key operational risk indicators and formulate action plans to
minimize the Branch’s exposure to fraud and losses. Supervises
immediate team members to ensure that time, quality, and other set
standards are achieved. • Interpret Conditions of Service to immediate
team members. Ensure prompt and adequate compliance responses to
Sanctions and AML/CFT enquiries sent in by Compliance department. •
Take part in all annual mandatory refresher training organized by
Compliance.
Candidate Profile
At least 7 years
working experience in Sales and Relationship Management, including
banking Operations, specifically in Branch Operations.
Knowledge and experience of the mass market segment, and performance
of both Agency and Inclusive banking.
Minimum of a first degree/professional qualification from a recognized
professional institution. Excellent sales
abilities essential for achieving Branch Sales and segment target.
Excellent multicultural awareness and management skills, essentially
people person. Detailed
working knowledge of bank/branch processes and controls in all core
banking activities. Good communication and
interpersonal skills.
High degree of team building and supervisory skills and abilities.