Full Job Description
Farmerline is dedicated to reimagining how the world thinks about and
invests in the livelihoods of small-scale farmers. Our mission is to
create lasting profits for farmers everywhere. We approach challenges
with bold and systemic thinking while maintaining a lean and nimble
operation.
Farmerline was founded in 2013, and has been
a fast growing Agtech company in Africa. The company has raised over
$20 million since incorporation. Farmerline’s digital marketplace
combines logistics, field agents, farm resources and agribusiness
partnerships to support African farmers. We have reached 1.7M farmers
by deploying our tools and services through 3,000+ partners across 48
countries.
Impact assessments show that averagely we
increase yield by ~2X and $306 increase in net income. Our technology
platform Mergdata is licensed or white labelled to development
partners, global food traders and governments who use its customisable
tools to improve the lives of farmers around the world
Field
| Details |
Job Title | Associate Account Manager |
Department and Location | Corporate Services, Ghana |
Incumbent Supervisor | |
Suggested start date
| Immediately |
Length of assignment | Permanent role, subject to performance
|
Role Overview
|
As an Associate Account Manager, you will
hone your skills in communication and management to retain existing
clients and key customers. Your main responsibility will be to manage
the client’s expectations, overseeing the process of delivery, and
ensuring that the client’s needs are met in a timely fashion. Your
role involves building a deep understanding of the scope of the
various account type namely Software Subscription, Bulk Messaging,
Customised software services, Business Intelligence & Insights, and
Professional Services and working with all team members to support and
ensure work done is completed in a timely manner and on the agreed
project deliverables and/or work plan. You will contribute to building
a team that creates strategic, lasting relationships with our key
clients from successful launches to the identification of new use
cases, and ongoing strategic support that increases satisfaction and
maximises the Farmerline experience and ultimately drives revenue
retention and growth. You will be evaluated based on the feedback from
team members and the successful completion of all clients account
assigned tasks and KPIs. |
Responsibilities |
Business Development and Prospecting
- Develop slide decks, hold presentations, and present
marketing materials to update stakeholders and partners on a project's
status of an account.
- Engage with a wide range of
stakeholders (Local agribusinesses, Global Traders and Manufactures,
Cooperative, NGOs, Government institutions) and ensure smooth and
clear communication on project status to all relevant parties
involved.
- Create visibility on client accounts and
establish relevant case studies for marketing and branding purposes.
- Support customer acquisition efforts by assessing
information and resource requirements during the proposal, customer
evaluation, and supplier selection stages to ensure that Farmerline
achieves the best position as a service provider for a given client.
Project Management - Ensure all
accounts activities are met and project deliverables are implemented
in a timely and efficient manner taking into account budget
development and monitoring (this will constitute 80% of your weekly
time allocation).
- Suggest and contribute to
continuous improvement in SOPs and workflow procedures and take
responsibility in ensuring they are implemented to the latter.
- Train team members on Products/ Services, support the
development of user guides/ manuals, videos on Mergdata features and
provide supervision on client account management and track quality
assurance statistics.
- Ensure preparation and
execution of work plans, following contracts and other relevant legal
documents.
Client Services
- Continuously assess client needs and business objectives
as the project progresses to develop initiatives for increasing
customer satisfaction and retention.
- Forge
stronger professional relationships with customers, increasing their
loyalty, and building trust.
- Work closely with the
Unit Head, Design and Engineering team to manage customer feedback and
create a scalable process to manage and prioritize partner requests.
- Work with the Farmer Services team and Head of Unit to
ensure smooth implementation of an exit strategy for transitioning
project accounts that require that Farmerline sustains initiatives
|
|
- Bachelors or Masters Degree in an
appropriate field of study
- Project Management
Professional (PMP) certification is a plus
- 3+ years
experience in managing, or assisting in managing, short- or long-term
field projects
- Excellent project management and
coordination skills; ability to designate success metrics, strategies
to achieve metrics, and ability to motivate team members to
participate enthusiastically
- Excellent writing and
presentation skills; especially budget and report writing
- Advanced Excel and PowerPoint
- Strategic
flexibility and cross-cultural sensitivity, particularly when under
pressure
- Time management and problem-solving skills
|
Desirable
|
- Organised and detail-oriented
- Excellent interpersonal, verbal and written communication
skills
- Ability to work in a multicultural
environment
- Entrepreneurial spirit with a passion
to create lasting profits for farmers everywhere
|